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Unit 33- Advanced Negotiation

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Unit 33-34

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Unit 33

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I. Challenge:

1. Video Challenge Lesson 33:

A client and a service provider are in a negotiation. The service provider has submitted a proposal, but the client wants to negotiate a better price and terms.
Complete the form below and then make a conversation following these steps

2. Workbook: Complete your workbook Lesson 32-33.

(if you haven't done it)

II. Deadline: 11:59 p.m Wednesday, 14/01/2026

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Unit 32-33

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Unit 32-33 Advanced negotiation

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I. Challenge:

1. Video Challenge Lesson 32:

Read the text (Task 1 - Listening) using Shadowing Technique

- Listen to the audio many times

- Listen again and copy intonation, linking sounds, speed,...

https://drive.google.com/file/d/1TknVODyo_dWwnN0VffhhOQfN7P7B374h/view?usp=drive_link

2. Workbook: Complete your workbook Lesson 32-33.

II. Deadline: 11:59 p.m Sunday, 11/01/2026

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Unit 30-31

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Unit 30-31

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Lesson 30 - Career Development Conversations

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Lesson 30 - Career Development Conversations

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. Challenge:

1. Video Challenge:

- Choose one of the following cue card and make a conversation.

- Use the structures in Part B - Communicative Grammar

2. Workbook: Complete your workbook Lesson 30-31

II. Deadline: 11:59 p.m Wednesday, 07/01/2026

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Unit 27-28

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Please review and give me any comments.

Thanks!

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Unit 29

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Unit 29

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Unit 29

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Unit 29

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I. Challenge:

1. Video Challenge:

A. Make a presentation

- Choose one of the following graphs/charts and give a speech.

- Use the structures in Part B - Communicative Grammar

- Use Zoom to share the screen and record your speech

B. Read the text (Task 1 - Listening) using Shadowing Technique

- Listen to the audio many times

- Listen again and copy intonation, linking sounds, speed,...

2. Workbook: Complete your workbook Lesson 29.

II. Deadline: 11:59 p.m Sunday, 25/12/2025

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Unit 25-26 :Email relate water leak at the tank

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Unit 25-26 :Email relate water leak at the tank

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Dear Operation team

I hope this letter find you well. I am writing to propose clarify information of water leak at the water tank

After investigate and evaluating the potential impact, I am confirm that the tank didn't good protect by surface coating. It main reason to make corrosion and damaged surface. One hole was crease and water leak through this way.

The my team already fix it by make n3 layer coating and dry it.

I believe this issue will reduce by increase schedule maintenance and inspection time

Please let me know if you have any comment and other ideal

Thank you for considering this information

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Unit 27 -28:Customer satisfaction survey report

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Unit 27 -28:Customer satisfaction survey report

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1. Introduction

This report will reflect customer satisfaction survey report

2. Survey overview

Total respondent : 200 customers

Survey method : Online by call phone

3. Key finding

• 80% of customers are satisfied with the service.

• 15% reported slow response times.

• 5% expressed dissatisfaction with product quality

4. Customer feedback highlight

Almost customer satisficed with service and production.

They complaint with slow response time when they call hotline for ask some questions.

5. Improvement

Increase service customer per month

Reduce deliver time by 2 day

Enhance customer support through skill training

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1.Introduction

The purpose of this report is to give information about the sales revenue of this month.

2. Key

Total revenue : 1200 Unit

Best selling product : Dill machine - D12H3

3. Sale performance analysis

Our analysis indicates that sales revenue increase 12% compared to the previous moth

The highest revenue was record top performing region : Ho Chi Minh City

4. Challenges and Opportunities

The major challenges faced was increased competition

Opportunities for growth include creating innovative products with improved features.

5. Recommendations

Increase marketing and increase customer service

6. Conclusion

The drill machine product line is showing good growth, as shown in the chart above. It's necessary to maintain this growth performance and further improve service quality in other areas. Increased advertising and customer service

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Sales performance report

1. Introduction

The purpose of this report is to provide an overview of the sales performance for the last quarter of 2025, analyze key trends, and offer recommendations for improvement.

2. Key sales figures

- Total revenue: $120.000.

- Best-selling product: XYZ (5000 units sold).

- Lowest-performing product: ABC (125 units sold).

3. Sales performance analysis

- Overall, sales have increased by 12% compared to the previous quarter.

- The top-performing region is Ho Chi Minh City, contributing 45% to total sales.

- The decline in Ha Noi sales was due to competition.

4. Challenges and opportunities

- A major challenge faced was increased market competition.

- The customers’ demands are getting higher.

- Opportunities for growth include expanding sales in the countryside.

5. Recommendations

- Increase marketing efforts for the countryside.

- Enhance customer satisfaction by offering unexpected extras.

6. Conclusion

In summary, sales performance for the 2025 4th quarter showed positive trends. Further improvements in Ha Noi are recommended to ensure continued growth.

Customer satisfaction survey report

1. Introduction

The purpose of this report is to evaluate the quality of our company’s new product after 3 months’ launch.

2. Survey overview

- Survey period: The first 3 months since the produce launch (1st September 2025).

- Total respondents: 500 customers.

- Survey method: Online and phone.

3. Key findings

- Overall satisfaction rate: 80%.

- The top-rated aspects: the product quality.

- Main concerns: slow customer support.

Category

Satisfaction rate (%)

Product quality

90%

Customer service

65%

Delivery time

80%

Pricing

80%

4. Customer feedback highlights

- Positive comments: “The product quality is great, it helps me save time in housework.”, “The delivery time was so quick, I ordered it on Monday, and it was delivered to my house on Tuesday.”, “It was very useful for me, I will introduce it to my friends” …

- Negative comments: “The customer service was very bad, yesterday, this product didn’t work, but I called support center 15 times, but no one answered me”, “When I received it, the product was broken so I had to return it.” ...

5. Areas for improvement

- Offer better pricing options for long-term customers.

- Increase support staff during peak hours.

- Improve the QC process before delivering to the customer.

6. Conclusion

In summary, the survey results indicate that overall sentiment is positive. Addressing the key concerns identified will help enhance customer satisfaction and retention.

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Sales performace report

1. Introduction

The purpose of this report is to provide an overview of the sales performance for the past quarter.

2. Key sales figures

The best - selling product was AO DAI

The top- performing region was Ho Chi Minh City

3. Sales performance analysis

Overall, the sales revenue have increased by 12% compared to the previous quarter.

4. Challenges and opportunities

A major challenge faced was increased competition from competitors.

5. Recommendations

To address this issue, we suggest that we increase marketing effort for all product and enhance customer engagement through personalized offers.

6. Conclusion

In sumary, sales performance for the past quarter showed positive trends. Further improvements in all product are recommended to ensure continued growth.

Customer satisfaction survey report

1. Introduction

This report presents the findings from the customer satisfaction survey to evaluate the quality of its services in Nov.2025

2. Survey overview

Survey period: 01.Nov-30.Nov.2025

Survey method: meeting

Total respondents: 100 customers

3. Key findings

80% of customer are satisfied with the service

15% reported slow response times

5% expressed disatisfaction with product quality

4. Customer feedback highlights

Almost customer are satisfied with our service. Some feedback highlights are good service, adorable pricing, fast delivery and customer service is very good.

5. Areas for improvement

However still have 5% expressed dissatisfaction with our product quality. To address this issue, we suggest that we should improve quality product as much as posible.

6. Conclusion

Based on the finding, we can conclude that the survey results indicate that overall sentiment is positive. Addressing the key concerns identified will help enhance customer satisfaction and retention.

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Unit 27

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Sales performance Report

1.Intruduction

This is a quarterly sales report based on the requirements and data provided, a standard business report.

2.Executive Summary

The past quarter saw positive sales performance, with total revenue growing significantly by 12% compared to the previous quarter. The main driver of growth was the XYZ product line, while Ho Chi Minh City led in sales. The main challenge identified was increasingly fierce competition in the market.

3.Detailed Analysis

The company's total revenue increased by 12% compared to the previous quarter, exceeding initial expectations.

Best-selling product: Product XYZ was the flagship product, contributing significantly to total revenue and demonstrating strong market reception.

Best-performing region: Ho Chi Minh City was the leading market, with the highest sales and growth rate during the quarter.

4.Recommendations

Developing stronger marketing and sales strategies for product XYZ to maximize current demand.

Allocating resources to consolidate our leading position in the Ho Chi Minh City market.

5. Conclusion

In summary, the business results are positive and need to be maintained and further improved.

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Customer Satisfaction Survey Report

1. Introduction

This is a customer product quality survey report, aimed at improving efficiency and identifying opportunities for improvement.

2.Survey overwiew

The overall survey results show that the majority of customers had a positive experience:

3.Key Finding

80% of customers were satisfied with the service received.

15% reported slow response times.

5% expressed dissatisfaction with product quality.

4.Customer Feedback

Most customers are satisfied with the product quality and customer service.

5.Improvement

We should pay more attention to product quality complaints and resolve customer complaints as quickly as possible.

6. Conclusion

Most customers are satisfied with our products, but we need to pay more attention to the quality of our service to truly satisfy them.

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Sales Performance Report

1. Introduction

This report summarizes the sales performance for the past quarter. It reviews sales results, key products, and major challenges.

2. Key Sales Figures

Sales revenue increased by 12% compared to the previous quarter. This shows a positive improvement in overall performance. Product XYZ was the best-selling product and made an important contribution to total sales.

3. Sales Performance Analysis

The best sales results came from Ho Chi Minh City, which was the top-performing region. Strong customer demand and effective sales activities helped increase revenue in this area.

4. Challenges & Opportunities

The main challenge during the quarter was increased competition from other companies. However, this also creates opportunities to improve product quality and customer service.

5. Recommendations

The company should continue promoting Product XYZ and focus more on key markets like Ho Chi Minh City. Competitive pricing and better marketing are recommended.

6. Conclusion

In conclusion, the sales performance was positive, with good growth and potential for further improvement.

Customer Satisfaction Survey Report

1. Introduction

This report shows the results of a recent customer satisfaction survey. The goal was to check how customers feel about our products and services.

2. Survey Overview

The survey asked customers about service, product quality, and overall satisfaction.

3. Key Findings

Satisfied customers: 80%

Slow response times: 15%

Product quality issues: 5%

4. Customer Feedback Highlights

Many customers said our staff are helpful and friendly. Customers also liked the reliability of our service.

5. Areas for Improvement

We need to improve response times and fix the small issues with product quality.

6. Conclusion

Most customers are happy with our service, but we should work on response speed and product quality to make them even more satisfied.

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I'm sorry for doing homework lately

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I. Challenge:

1. Write a Sales Report

(Click the + sign on your own padlet)

Task: Scenario: You are a sales representative, and you need to write a report on the sales performance

for the past quarter.

Requirements: Write a short report (approximately 150-200 words) based on the following data:

• Sales revenue increased by 12% compared to the previous quarter.

• Best-selling product: XYZ.

• Top-performing region: Ho Chi Minh City.

• Challenge: Increased competition from competitors.

2. Write a Customer Satisfaction Survey Report

Scenario: Your company has recently conducted a customer satisfaction survey to evaluate

the quality of its products/services.

Requirements: Write a short report (approximately 150-200 words) based on the following

data:

• 80% of customers are satisfied with the service.

• 15% reported slow response times.

• 5% expressed dissatisfaction with product quality.

3. Workbook: Complete your workbook Lesson 27-28.

II. Deadline: 11:59 p.m Wednesday, 24/12/2025

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Professional email and Proposal email.

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[WB] Lesson 25-26 - Writing Professional Emails

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Dear Maintenance Team,

I hope you are well. I am writing to request clarification regarding the message recently received from your department. Could you please confirm the exact schedule for the upcoming maintenance activity, as well as the correct equipment code that should be prepared? Additionally, please advise whether any supporting documents are required in advance.

Thank you for your assistance.

Sincerely,

Hoang Hung

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I. Challenge:

1. Write an email

(Click the + sign on your own padlet)

You work in the Operations Department at your company. You recently received a message from another team/department, but some details are unclear.
Write an email (about 70–90 words) to clarify the information.

Your email should include:

A greeting and short introduction

The reason you are writing (you need clarification)

The specific information you want to clarify (e.g., schedule, equipment code, required documents, deadlines, or responsibilities)

A polite closing

2. Workbook: Complete your workbook Lesson 25-26.

II. Deadline: 11:59 p.m Sunday, 30/11/2025

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Unit 23

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Unit #23

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Please review my video and give me any comment, thanks!

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I. Challenge:

1. Make a video:

Answer all the questions

Note:

Read the question from the image, but look at the screen while answering (with eye contact)

Look up vocabulary pronunciation before speaking

2. Workbook: Complete Workbook Unit 23

II. Deadline: 11:59 p.m. Sunday, (23/11/2025)

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Unit 22

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Please review my video and give me any comments. Thanks!

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Unit #22

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[WB] Lesson 22 - Eating at the restaurant

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Unit 19 hotel reservation

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Unit 19

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Unit 19 - Hotel reservation

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Unit19

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Task 5- Unit 20-21

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Unit 20-21

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Please review and give me any comment, thanks!

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I. Challenge:

1. Make a video:

Make 2 conversations in SECTION C - TASK 5 & 6.

Note:

Try to change your intonation with Yes/No questions. (is it OK?)

Read them louder and with a higher pitch on the important information that needs strong stress.

Use some phrases given in SECTION B - COMMUNICATIVE GRAMMAR

2. Workbook: Complete Workbook Unit 20-21.

II. Deadline: 11:59 p.m. Sunday, (09/11/2025)