# data[].attributes.body
There are four users' replies as well as four examples of empathy.
Choose the most appropriate template to answer the user's message, and personalize it according to the customer's reply.

Please clear your answers, so the next expert could also practice

# data[].attributes.headline
Choose the statement and re-phrase/customize/personalize it based on user's reply

# data[].attributes.subject
Choose the statement and re-phrase/customize/personalize it based on user's reply

# data[].attributes.body
I can imagine how confusing that feels, and would be asking the same question. Allow me 5 minutes to look deeper into the case.

# data[].attributes.body
I understand this may be quite a confusing matter and will try my best to clarify it for you.

# data[].attributes.body
Oh, I see, that must feel puzzling indeed. No worries though, together we’ll sort it out.

# data[].attributes.body
I got you, {user’s name}, thank you so much for the detailed information. It might look really disturbing. Let me check your live site to see how I can fix this for you.