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From: manager@gmail.com

To: staff@gmail.com

Subject: our team building plan

Dear all,

Thanks to the efforts of all employees, our company has grown strongly in the last year. So, our director decided to plan a team-building activity. It’s an opportunity to encourage all employees to relax and build relationships. I’m writing this email to inform you about our team-building event.

The event is going to be held at the Ba Vi resort because we need a large space to organize outdoor activities. We are going to organize it in-house to save money. Moreover, it avoids delays and keeps everyone together. The participants should include everyone including managers and employees.

Team-building event is going to be held for 3 days and 2 nights while participating in many activities such as volleyball, and word association… then comes the party. Especially, at the party there will be many attractive gifts for you.

That is our plan for the upcoming event.

I hope that you all participate.

Yours faithfully,

Ngoc Bich

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From: ngocbich@gmail.com

To: anhnp@gmail.com

Subject: information about the corporate culture of Vietcombank company.

Dear friend,

You mentioned in your last letter that you applied for the job at Vietcombank company. I will provide you with more information about the company culture.

Vietcombank is known as one of the four biggest banks currently in VietNam. The Vietcombank logo is designed with a diamond shape resembling a green heart. The slogan ‘Together for the future’ also contributes to the Vietcombank.

Besides, its employees wear a dress code in the workplace. The green color of the brand logo is used as the dress code color. The female staff wears a white shirt and black skirt with green bow scaft. The male staff wears a white shirt, trousers and green tie.

The Vietcombank focuses on innovation, continuous, caring, connected, individual, and secure. Its missions are to increase the profit scale to the highest level and to improve the quality of human resources. Besides, the vision is to become the number 1 bank in Vietnam, striving to be one of the 100 largest banks in Asia. Moreover, it will maintain its position as the No.1 bank in Vietnam and gradually reinforce its regional presence.

In Vietcombank, they respect, listen, and share to help employees be aware of themselves as an essential part of a solid and united team. The efforts and achievements are recognized and rewarded appropriately. This is a great motivation for your inspiration to take on new challenges in your work.

This information will help you make a suitable choice. I look forward to hearing from you soon.

Best regards,

Bich

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speaking u3(ta2): deal with negative review from customers

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From: ngocbich@gmail.com

To: anan@gmail.com

Subject: The guarantee policy of a product.

Thanks for purchasing the iPhone 15 Promax from the Apple website. I am writing to inform you about the guarantee policy you bought last week.

Like that information is provided on the website, they offered a one-year limited warranty for you. The warranty can only be made in case of manufacturing failure.

Similarly, when products are damaged due to user error, improper maintenance, and lost or stolen, the product will be covered by warranty.

To have the product warranted, customers must be original owners and keep an original purchase receipt. Besides, “AppleCare” is the place where you can get it warranted.

And, what will happen if the warranty is lost or expires? Don’t worry! You can be repaired for a reasonable rate.

That’s all about the guarantee policy of the iPhone 15 Promax.

I hope you will be satisfied with our product and the guarantee policy. If you have any questions, you can contact me via email or our hotline AppleCare.

Yours sincerely,

Do Ngoc Bich

Customer service officer.

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From: ngocbich@gmail.com

To: anan@gmail.com

Subject: Negotiating style

Dear Ms. An,

I am writing this email to give you some information about the negotiating style which I often use for work.

The negotiating style I am interested in sharing is principle negotiation.

Reaching a win-win solution is an objective. In a bargaining position, this negotiating is irrelevant: neither party negotiates from a “position of power”.

The advantage of the principle is reaching a favorable outcome for both parties while maintaining a good relationship. Besides, this negotiation has a disadvantage and is not usable in all situations.

During the negotiation, the negotiator will show help, they are not only actively dependent on the intended objective or profit immediately, but they also get a win-win together.

After that, we will be satisfied with this contract, and building a good relationship for a long time.

I hope you will be interested in my experience while I have worked for 5 years at SHC company.

Yours sincerely,

Ngoc Bich

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From: Ngocbich@gmail.com

To: Anan@gmail.com

Subject: bank account

Dear Ms.An,

I am writing this email to inform you about the type of bank account most suitable for you. It is a checking account.

This type of account is suitable for you because you don’t have much money and when you receive money from your parents, it is very convenient. Next, when you have a deposit, you can withdraw money whenever you need it from the ATM. Moreover, a checking account offers a low rate, it is suitable for you - a student.

Besides, not only you can use this type of account, but others use this account who have low or middle-income people.

Because you must pay for daily routines such as rent house, food, fees, and receive money from the parents. So, I recommend you should open a checking account to use.

Now that you are 18 years old, you have enough to be required to add an account to yourself.

Don’t worry about the fee. You are receiving free to open a new account. You only remember to keep the lowest balance is 50,000VND.

Hope you can choose this type of account suitable.

Yours faithfully,

Bich

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From: ngocbich@gmail.com

To: Anan@gmail.com

Subject: describe the trends of the chart shows the movement of Vietnamese gasoline prices in 2017

I would like you to look at the line chart. The line chart represents the movement of Vietnamese gasoline prices in 2017.

The chart can be divided into 3 parts associated with 4 periods of time. In part 1, from Jan 2017 to July 2017, the prices fluctuated sharply. In Part 2, from July 2017 to September 2017, the prices increased sharply. In part 3, from September 2017 to October 2017 there was a remained constant in the prices. In the last part, from October 2017 to the end chart, the prices went up and down sharply.

If you look at this chart, you will understand the price in the 1st part fluctuated sharply between 0.77 and 0.79 USD per liter.

According to the chart, in the 2nd part, the price grew from 0.72 to 0.8 USD per liter.

In the next part, as you can see from the chart, the price leveled off at 0.8 USD per liter.

Then, in the last part, the chart shows the highest point at 0.82 USD per liter.

We can conclude that there was a went up and down in Vietnamese gasoline prices in 2017.

Yours faithfully,

Ngoc Bich

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DO NGOC BICH

Thach That, Ha Noi • 0964105555 • dobich@gmail.com

EMPLOYER

(Address)

August 15,

Dear Sir,

I am writing to express my interest in the position of Auditor, advertised as being open with your company at this time. I just graduated from Ha Noi University of Industry. I graduated with a bachelor's degree in auditing and have more than 1 year of experience in the position of auditing at RSM company and practiced in many business establishments during my previous schooling. Now I would like to bring my expertise and knowledge to work for your company.

I have expertise in this industry, familiar with financial operations including bookkeeping, budgeting, and financial statements. In addition, I am proficient in soft skills with Word, Excel and have a number of accompanying practice certificates.

My strengths are fluent English communication and proficiency in the use of computers. I have good numeracy skills, teamwork skills and manage time. However, I am quite introverted, which limits my ability to share my contributions and ideas at work with the team. So, I’m still working on improving this and have made some progress over the past year.

The accompanying resume can give you an idea of my potential for making a worthwhile contribution to your company. I believe it may be mutually beneficial for us to meet.

Thank you for considering my position. I look forward to hearing from you.

Yours faithfully,

Ngoc Bich

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From: ngocbich@gmail.com

To: anan@gmail.com

Subject: share experiences in my last job interview

Dear An,

I’m writing an email to share my experiences in my last job interview with you. I applied for a part-time job at a coffee shop, my duty is cashier. To get the job, I passed application and job interview.

The owner of the coffee shop interviewed me. He asked me about personal information such as age, graduation or not, experience, personality, and.... and the job description asked if I could do well. Then we agreed on the salary, he said if I wanted such a salary I have to commit to work for more than 2 months.

I think I answered quite well, maintaining confidence. but unfortunately, I did not share with the interviewer about my foreign language ability. If I am in the same situation again I hope I will do better.

Hope my experience is useful to you!

Best regards

Ngoc Bich