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Using virtual sticky notes write down the expected customer service task, behavior, attitude you must demonstrate when dealing with this customer.

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grateful response

maricris

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Explain the policies and process. Kahit paulit-ulit, carry lang, tyagaan ang pag sagot with a smile

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Nagpapasalamat and grateful sa costumer

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faster fullfillment

maricris

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grateful response with emoji

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Return the gratitude

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Thank the customer for the time and effort in sharing their positive experience.

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Thank the customer for the time and effort in sharing their positive experience.

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Dennise Carter

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I give token or gift together with their order. Qnd intake note of para sasususnod na order nila.

Dante

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still give answers

maricris

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grateful that they appreciate the item and your service

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🙏🙏🙏, Thank you for your support. Please Share your experience with us by posting your online review.

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Sagot lang po ng sagot sa inquiry.
Baka sa susunod umorder na😁

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Response in a good way

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joanne

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being calm

maricris

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Remain calm.Practice active listening.Repeat back what your customers say.Thank them for bringing the issue to your attention.Explain the steps you'll take to solve the problem. be sincere - Chris Castillo

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Remain calm.Practice active listening.Repeat back what your customers say.Thank them for bringing the issue to your attention.Explain the steps you'll take to solve the problem. be sincere - Chris Castillo

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Unsatisfied kahit tama naman yung product pero dahil walang freebie nagrate ng mababa. dalawang piraso lang order gusto ng freebie

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Give a token and more words of affirmation

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Don't take it personally.

Remember that you're interacting with a human and just like your children or nice/nephews

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saguting ang tanong with a smile.
Minsan remind si customer na natanong na nya before pa. hehe

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thank the customer

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still response with gratefulness

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Give realistic expectations

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Kalmado padin mag explain

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Pinaliwanagan in polite manner

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Patiently answering their queries with the hope that this will lead to sales

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not yet experience

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Be patient, use kind words in talking to them

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lage mag thank you..

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Thankful

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Noted po sa request Mam, we will act on this matter as soon as possible po. Thank you po.

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Sinagot nag tama at maayos lang nag tanong niya pati information ibinigay para sure siya tama yun order niya.

Elcy

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Provide accurate information

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Cut and paste the product description in case they don't know san makikita

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Humingi nang pasincya and give them freebies

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Good customer. Simple appreciation and thank u

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be sweet, be calm, be nice. smile. yung harsh response, sa scratch pad na lang.

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listen & Build rapport through empathy

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be patient

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Demanding customer. Entertain n answer all question as poilitely as we can

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smile and thanks emoji with God bless

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Sasagutin padin lahat ng inquiry.kahit puro tanung .possible pa din kasi na d man sila bumili ngayun .sasusunod kung maganda ang  service pwedeng sa akin pa din sila bumili

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Sasagutin padin lahat ng inquiry.kahit puro tanung .possible pa din kasi na d man sila bumili ngayun .sasusunod kung maganda ang  service pwedeng sa akin pa din sila bumili

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Lorielyn idago

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Show gratitude for their feedback

Offer additional assistance or resources

Provide personalized service and follow up

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Greatfull and give freebie sa next order
Roxanne

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Give them Bible verses

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Sagot lang po ng Sagot :)

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Informed standard service agreement (timeframe). Politely and friendly response

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Informed standard service agreement (timeframe). Politely and friendly response

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Send the actual photo of the item and try to answer all the questions on point.

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Send the actual photo of the item and try to answer all the questions on point.

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Dennise Carter

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kailangan mag explain ng maus lalo na pag demanding

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say thank you. minsan bigyan ng freebies.

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listen to customer's concerns. try to answer their questions.

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Answer each question, build rapport

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lahat ng tanong ng costumer dapat masagot at ma explain ng maus.

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response pa dn in a good way and have some pasensya :) be calm

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I talk to them patiently iniiwasan ko magalit at mag taas tone ng boses ko 

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I talk to them patiently iniiwasan ko magalit at mag taas tone ng boses ko 

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Tinatandaan ko rijn sya para next alam kung pano sya ihandle at ano magigigway ma please you demanding nya na di naman ako nalalagay sa alanganin. Wag gumamit ng all caps na reply.

Dante

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suggest other product

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Manage expectations, give chance for angry customers to air concerns then provide updates and reassure customers with the timeline provided

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Listen actively to their concerns and needs

Remain calm and professional

Offer alternative solutions if their request cannot be met

Clearly communicate expectations and limitations

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give voucher for repeat order customers and loyal followers

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Thank the customer for his/her order. Explain calmly the policies, guidelines and timelines so that his/her demands would be realistic.
- Maria Luisa S. Magno

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Solve all his/her demand mostly ito pa yung costumer na magiging suki mo in the long run

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Giving the right, accurate and straight to the point answer. When needed pwede rin detalyado yung isasagot sa inquiry nila. Sagot lang ng sagot kahit makulit sila.

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Kalma lang kahit ganun ang approach ni customer at wag patulan

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Inexplain ng mabuti ang process in a nice way, for example demanding sa delivery: explain na hindi na kami ang may handle noon nakadepende na sa courier at ang sure lang is mapaship namin agad ang item.

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ready ka lage sa lahat ng katanungan ng costumer

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Initiate leveling of expectations. Kung di talaga kayang i-rush wag magbigay ng false hope. Inform them kung anong possible na mangyari along the way at least kung di talaga kayanin ay nainform mo sila.

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Share the product description of the item.

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Share the product description of the item.

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Dennise Carter

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sagutin mga tanong, singit ng reccomend ng ibang product

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Say pasincya and Give them Bible Verse about self control

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Provide helpful and informative answers to their questions

Demonstrate patience and understanding

Offer recommendations or suggestions based on their interests

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Alway answer their question ng di tayo na maannoy

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Alway answer their question ng di tayo na maannoy

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Then kung marami pa rin silang tanong lets ask to send them in a email then replayan mo pa rin

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Say sorry pag hndi mo na meet ung expectations nila sa products mo.
And explain nadin sakanila.

Roxanne

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well explain and respect

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Respond completely to his/her questions and explain extensively

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Sinasagot lahat ng inquiries nila in a good and nice way. Ini-encourage na din na bumili na agad.

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kalma lang. ignore ng ilan minutes para kumalma.

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Remain calm and composed, don't take it personally

Listen actively to their complaints and concerns

Apologize for any inconvenience or misunderstanding

Provide solutions or alternatives to resolve the issue

Offer follow-up and follow-through to ensure their satisfaction

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laging may freebies at nagiging friend ko na sila sa dame ng tanong at pag share ko din ng experiences ko about sa product

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explain kung bakit hind ma shipp out ung parcel ng costumer.ng mabilis

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No matter how rude or disrespectful they are, we still need to treat them right and be polite, and find the right solution what made them angry or aggressive. Lets resolve the issue right away po.

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Do not commit on the delivery date. Instead show them the lead time from the order creation to handing it to the courier. Give them timely updates of the parcel if its delayed already.

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Do not commit on the delivery date. Instead show them the lead time from the order creation to handing it to the courier. Give them timely updates of the parcel if its delayed already.

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Dennise Carter

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After answering all questions, ask if there is anything else or any questions that still need to be answered or ask if may concerns or issues pa sya. Then assure them that you are there for them.

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Katulad ng nasabi ko kanina, iniexplain na lang namin na hindi namin handle ang courier ang sure lang namin is mapapaship on the day. Syempre in a nice way lagi

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Answer all her question and encourage to buy. Thankful kasi napansin nila ang ating product

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kahit alam mo d mag oorder intertain mo parin kahit puro tanong

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sikapin na may stock lage ang items
kc may mga costumer na nag rust order at explain kapag ma daily ung order nya

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Kahit nasagot mo nalahat ng mga tanong niya, let's give them assurance or welcome them na sasagot pa rin tayo sa inquiries nila kahit bumalik sila sa ibang araw. And make them feel that we are glad and happy to assist them.