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Build the relationship before you need the relationship

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I would call for a campus quick update which will include FM, Library, SSB, teaching staff.

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demonstrate accountability

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Initially, facilities Coordinator

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That they will get a free lunch

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Facilities Coordinator then Facilities Officers

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FM Coordinator & onsite team

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FM Staff

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Find ways in which to assist them in return

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FOs with support of their FC

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Adding credibility by supporting FM with some of their projects/work

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The Facilities Coordinator

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Bring stakeholders together to work through the solution as I dont have all the answers.

Be clear with what the event is, target audience, timing etc

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Follow-up/follow through

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collaboration and positive outcomes of working together for an end goal

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Facilities Coordinator then FOs but could also just raise at weekly catch up meeting that it is coming up

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Be authentic, share information and resources with them and help them over time

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staff and student experience - positive feedback

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What's in it for our customers

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Previous success - student & staff feedback

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Make sure that we offer each other something - balance the give and take

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Trust is built over time. Previous experiences

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Start with a phone call or face-to-face so there is clarity. Progress planning to meetings so actions are documented.

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The Facilities Coordinator to provide context, and establish approval and buy-in. Then I would facilitate a meeting between the CRS and FM team to establish gaols.

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opportunity to connect with other staff on campus. Take some time out to have some fun.

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Link it to organisational priorities

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The "Why" it is important for our campus and our community (internal or external)

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The "Why" it is important for our campus and our community (internal or external)

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Invest in a long term working relationship

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Their exposure to the target audience on their courses.

Building relationships with a key stakeholder in the community

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Teams Channel as repository that can be accessed by all stakeholders

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I would draw on current mechanisms in place with FM such as scheduled catch-up's and start the conversation early to seek out any potential issues.

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I would draw on current mechanisms in place with FM such as scheduled catch-up's and start the conversation early to seek out any potential issues.

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Facilities Coordinator to discuss capacity to support then the Regional Manager to gain endorsement

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Yep the food

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Stand up/ progress meetings

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Build relationship

When onsite, always drop past to say hello and ask how they are

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Improved morale for staff, being part of the good outcomes (such as increased enrolments)

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Plenty of lead time

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Benefits for our customers

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remember to come back and celebrate the collaboration - Peer cards etc, email to the manager calling out the good stuff

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Benefits to the students, staff and campus

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Include them in event planning meetings, seek their advice.

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A personal approach in the first instance - F2F or phone call.

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A personal approach in the first instance - F2F or phone call.

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The community outcome and what we are looking to achieve

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Reflect on previous activities and draw on feedback/debrief

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Potential outcomes/ experiences/ legacies

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use their SNOW ticket system so they can show the workload to their manager - and invite them to meetings and include them in comms

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Mutual benefit being customer outcomes, experience, overall campus vibrancy

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Mutual benefit being customer outcomes, experience, overall campus vibrancy

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Sell them on "the Vibe"

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The WHY. Why is this event important to the campus. Why it gives value. How that value results in job satisfaction

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Not just via a SNOW ticket

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Why are we doing this and the benefits to the college

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photos which get shared in team/campus spaces so everyone can see how people can work together

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Listen to the process they might need you to follow such as i.e. 'submit the snow ticket' so that you're not making their life harder

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FM Coordinator and Facilities officer on the ground who will need to engage with. 

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FM Coordinator and Facilities officer on the ground who will need to engage with. 

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Involvement / Team

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Collaborative doc to track tasks, see progress

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Campus vibrancy. A vibrant campus provides job satisfaction and value to CSR AND FM staff

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work on something different to BAU plus shared success

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work on something different to BAU plus shared success

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Keep it clear, factual and follow up verbal discussions with a "thank you and summary of agreements/actions" email

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I would capture some feedback prior and then will work on a post evaluation to see that we have met their expectations.

I will then ask for feedback from our stakeholders who formed part of the event to take learnings.

I would hold a thank you cuppa.

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What's in it for them in the engagement.

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What's in it for them in the engagement.

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Log a ticket

At weekly meeting discuss what is needed and why

Follow up with email sending ticket and clarifying what is required

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Be authentic, listen to any concerns or feedback. Discuss possible resolution. Ensure communication is detailed.

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Will hold regular meetings and catchups. For some we went above and beyond to have a one on one catchup as we acknowledge that teachers are very busy to get hold of.

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link to previous strategy or thinking so that the request isn't seen as 'random' or pointless

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link to previous strategy or thinking so that the request isn't seen as 'random' or pointless

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face to face briefings, emails as source of truth, teams channel etc

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face to face briefings, emails as source of truth, teams channel etc

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Previous experience and feedback. Creating a vibrant campus community.

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Following up with a thank you or recognising excellence from previous support

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Who ever has 'skin in the game' - accountability and those that may have a passion for the project.  

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Who ever has 'skin in the game' - accountability and those that may have a passion for the project.  

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Face to face or virtual meeting followed up by a snow ticket to outlining details. Posture a collaborative approach, working as a team.