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· Wrong operation of picking up, accepting, completing, or cancelling a ride.

· Ask customers to pay extra fees.

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· Buy, sell, or rent beDriver apps with malicious intent.

· Contacting customers after the trip for the purpose of harassing, disturbing.

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· Unprofessional, rude attitude.

· Give reasons for not accepting flights/orders that are not in accordance with regulations and ask customers to cancel trips/orders.

· Failure to meet regular activity rates.

· Has a low average number of star reviews.

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The driver will not collect any fee from the customer, because the customer has already paid the full fee from E-wallet or bank account. The discount will be automatically deducted and transferred to the driver's account.

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The driver will collect it directly from the customer and the discount will be deducted from the driver's account. This discount amount will be transferred to Be.

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Step 5: Delivery with order updates on the way for customers to know and take pictures when delivering to customers.

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Step 5: Delivery with order updates on the way for customers to know and take pictures when delivering to customers.

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Step 4: Take a photo when receiving the food.

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Step 4: Take a photo when receiving the food.

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Step 3: The driver will move to the restaurant and simultaneously update on the app to let customers know what process the order is in.

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Step 3: The driver will move to the restaurant and simultaneously update on the app to let customers know what process the order is in.

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Step 2: The driver will call to confirm the order with the customer and the restaurant side to avoid any confusion or mistakes.

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Step 2: The driver will call to confirm the order with the customer and the restaurant side to avoid any confusion or mistakes.

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Step 1: When there is an order, the driver will click to agree to transport.

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Step 1: When there is an order, the driver will click to agree to transport.

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Be also provides a food delivery service for customers who do not need to eat directly at the restaurants, this service is associated with many restaurants from small to large brands to help customers have more choices without having to go to the restaurants or purchased directly from the restaurants.

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Step 4: Deliver the goods to the recipient.

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Step 4: Deliver the goods to the recipient.

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Process of handling the contract of carriage between Be and the freight hirer

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Process of handling the contract of carriage between Be and the freight hirer

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For orders under 200,000 VND:

+ First 2 km: 15,000 VND

+ Next 1 km: 4,900 VND

For orders of 200,000 VND or more:

+ First 2 km: 0 VND

+ Next 1 km: 5,000 VND

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For orders under 200,000 VND:

+ First 2 km: 12,000 VND

+ Next 1 km: 4,200 VND

For orders of 200,000 VND or more:

+ The first 2 km: 5,000 VND

+ Next 1 km: 10,000 VND

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Be Delivery is known as a delivery service based on customer needs. The Be application helps connect customers who need to send goods and parcels.

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Step 6: Finally rate or comment on customers after the trip.

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Step 6: Finally rate or comment on customers after the trip.

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Step 5: Collect the correct amount of cash displayed on the app. If paying the driver's card, no extra cash will be collected from the customer.

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Step 5: Collect the correct amount of cash displayed on the app. If paying the driver's card, no extra cash will be collected from the customer.

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Step 4: After arriving at the destination, the driver will drop off passengers and slide “End of trip” to complete the order.

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Step 4: After arriving at the destination, the driver will drop off passengers and slide “End of trip” to complete the order.

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Step 3: After arriving at the pick-up point, the driver will slide "Start the trip" to carry passengers to the destination. Note that after this step, it will not be possible to cancel the trip, so the driver must arrive at the destination.

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Step 3: After arriving at the pick-up point, the driver will slide "Start the trip" to carry passengers to the destination. Note that after this step, it will not be possible to cancel the trip, so the driver must arrive at the destination.

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Step 2: the driver moves to the pickup point according to the confirmed time.

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Step 2: the driver moves to the pickup point according to the confirmed time.

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Step 1: After receiving the trip, the driver will contact the customer via text message or call the customer.

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Step 1: After receiving the trip, the driver will contact the customer via text message or call the customer.

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Process of handling the contract of carriage between Be and the transport hirer

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Process of handling the contract of carriage between Be and the transport hirer

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- The minimum price for the first 50km: 180000 VND

- Price for each subsequent kilometer : 2000 VND

- Price for every 30 minutes to return: 7000 VND

- Overnight driver accommodation price: 150000 VND/night

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The price of Be Long distance service is calculated based on the distance traveled

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The price of Be Long distance service is calculated based on the distance traveled

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- The minimum price for the first 50km: 180000 VND
- The price per next kilometer is: 2000 VND

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Be long distance is Be's service to help customers book cars to locations far from the city center or to neighboring provinces. Moreover, the customers can order 1-way or 2-way.

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Bebike is a technology motorbike-taxi calling service to connect customers who need to travel by motorbike, besides there is also BeCar: a service to call 4-seater and 7-seater cars for customers with need to travel by car

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                                         About Be

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                                         About Be

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- Be is a technology ride-hailing application developed by BE GROUP Joint Stock Company, a new start-up of Vietnamese technology.
- The owner of the Be application is the former Technical Director of Vina game, Mr. Tran Thanh Hai.
- The two main services that Be ride-hailing App provides are Bebike (2-wheeler booking service) and BeCar (4-wheeler booking service).
- Be car application officially launched on 13 December 2018 in Hanoi and Ho Chi Minh City and came into operation from 17 December 2018.