# data[].attributes.body
Management By Walking Around) method. That is, company management merely walks around and observes how well employees are providing service to customers. At least annually, however, a formal, statistically sound measurement should also be taken of your company’s customer service program.

# data[].attributes.body
An effective customer service program is always subject to frequent monitoring and measurement.

This can be accomplished by using such basic tools as "bounce-back" customer satisfaction survey cards, brief "exit" interviews with customers, etc.

# data[].attributes.body
Consistently providing good customer service is very much a "team" effort. Every single department, every single employee in the company must thoroughly believe in and be absolutely committed to the effort, as well as be supportive of other "team" members.

# data[].attributes.body
The term customer encompasses coworkers support staff who are in daily contac with customers this priciple is vital to an effective customer service program

# data[].attributes.body
Softening the inconvenience of customers, whether by phone or in person, will no always go well. The employees mus know the customer service program to know how to treat each type of customer

# data[].attributes.body
8-10 percent of the massage conveyed is by body language and appearance

# data[].attributes.body
Employees must show a profesional appearance good personal higiene and maintain courteus and honest treatment

# data[].attributes.body
Personal encounters offer that client uses the use of two of the five senses

# data[].attributes.body
Positive face to face interactions with customer are different than over the phone.

# data[].attributes.body
Most companies have great interaction with customers over the phone.

# data[].attributes.body
In the final analysis, customers are still people, and respond or react to certain stimuli in very predictable and consistent ways.

# data[].attributes.body
Excellent

Very well

Not bad