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3. What areas of your communication skills do you believe need improvement? (Select all that apply)

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3. What areas of your communication skills do you believe need improvement? (Select all that apply)

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1. Active listening

2. Clear and concise speaking

3. Empathy

4. Persuasion

5. Conflict resolution

6. Nonverbal communication

7. Other (add your own)

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2. Which of the following communication skills do you believe are the most important in a professional setting? Select all that apply

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2. Which of the following communication skills do you believe are the most important in a professional setting? Select all that apply

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1. Active Listening

2. Clear and concise speaking

3. Empathy

4. Persuasion

5. Conflict Resolution

6. Nonverbal communication

7. Other (add your own)

8. Articulation

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1. How would you rate your overall communication skills?

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1. How would you rate your overall communication skills?

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Excellent

Good 🐠

Average

Below Average

Poor

Great

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4. How do you prefer to communicate in a professional setting? (Select all that apply)

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4. How do you prefer to communicate in a professional setting? (Select all that apply)

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1. Face-to-face

2. Phone

3. Email

4. Video conferencing

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Maintain eye contact.

Avoid interrupting.

Show interest with nods and verbal cues.

Focus on understanding, not formulating your response.

Ask clarifying questions.

Provide feedback.

Control body language: no fidgeting or distractions.

Empathise with the speaker.

Minimise distractions.

Practice patience.

Reflect on your listening habits for improvement's or distractions.

Practice patience.

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•To understand the situation

•To show interest in speaker

•To personalise dialogue

•Gives speaker confidence in you

•Calms/relaxes emotional situations

•Speaker feels valued

•Identify speaker mood, emotions or hidden agendas

•To hear what is not being said

•Can react/be reactive

•Creates the rapport

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5. What are some common communication challenges you face in a professional setting? (Select all that apply)

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5. What are some common communication challenges you face in a professional setting? (Select all that apply)

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1. Misunderstandings

2. Language barriers

3. Cultural differences

4. Technical jargon

5. Conflicting priorities