# data[].attributes.headline
Take notes! Or, when walking down the hall & someone asks for something, have them email you. That way we both know I will remember

# data[].attributes.subject
Take notes! Or, when walking down the hall & someone asks for something, have them email you. That way we both know I will remember

# data[].attributes.headline
Make a conscious effort to give the speaker your full attention!

# data[].attributes.subject
Make a conscious effort to give the speaker your full attention!

# data[].attributes.body
A walk and talk. Walking while discussing.

# data[].attributes.headline
physical transition to show you are paying attention

# data[].attributes.subject
physical transition to show you are paying attention

# data[].attributes.body
allow for wait time
asking clarifying questions

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Eye Contact
Body Language
Natural Paraphrasing
Turn Away from Distractions
Genuine Concern/Empathy

# data[].attributes.body
Remove distractions

# data[].attributes.headline
If it's something incredulous, I will say "No Way!" and they are instantly elaborating and feel my empathy.

# data[].attributes.subject
If it's something incredulous, I will say "No Way!" and they are instantly elaborating and feel my empathy.

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If you find yourself not listening, stop and re-adjust.

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If you find yourself not listening, stop and re-adjust.

# data[].attributes.body
Make the person feel important
eye contact
Meet in a different location (HH)
clarifying questions
recognizing celebrations
follow up - feedback

# data[].attributes.body
Allow for pauses and 'wait time' in the conversation.

# data[].attributes.body
Physically adjust yourself
Disconnect from devices/move away
Ask questions to get details/clarification

# data[].attributes.body
be on their level
square up
giving your full attention
putting yourself into their world

# data[].attributes.body
Take a deep breathe and a moment to refocus on the speaker, rather than other work.

# data[].attributes.body
square up
open up
lean in
eye contact
response

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Make eye contact.
Don't interrupt

# data[].attributes.headline
Paraphrase
what the speaker says without interpreting his/her words

# data[].attributes.subject
Paraphrase
what the speaker says without interpreting his/her words