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https://youtu.be/lVk4KqBdet8

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Borang Semakan Penyelia Latihan Industri

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Borang Semakan Penyelia Latihan Industri

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Was assigned as grill food runner during lunch operation and Chinese/Thai food runner during dinner operation. Get a compliment from a table of guests saying that I'm giving a superb service for them as I'm always there for them no matter how busy I am.

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Morning shift today together with Sheila at 11AM. Same thing, everything goes well as we know each other well, during work and after work. Assigned as Chinese/Thai food runner during lunch operation. Was there to help Logesh in section 2 as there is a group of 16 there for seminar lunch. During dinner operation, I was in Japanese.Deli runner with James at section 4A. As it's not busy, I help James to prepare table settings and taking care of guests, wish to stay back to help him but he forced me to go back home on time.

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As usual, it's Friday and there's early crowd during lunch time. Shift from 1230 change to 1200 to support as a grill runner today. Was together with Lee as well in Section 3. Get some compliment from a regular guest that always sitting at Thai counter, saying that I'm having a good soul in service. Due to lack of manpower today, I have to assist in turnover for Section 2 and 3, and top up the ice for the whole restaurant too. At 450pm, Sebastian held a meeting together with all the associations in order to improve Mezza9. Busy operation at night as well, was helping in closing until 11pm.

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Congratulations mezza9 for rewarded as BEST CHAMPAGNE BRUNCH

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It's Sunday brunch! Was assigned to in charge section 5 together with Sri. Nothing scares me anymore as I can handle everything well.

Assigned as Japanese/Deli food runner during dinner operation with Ching Ching in section 4A. I was suppose to go back at 930PM, but I help Ching Ching until her section closed.

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Morning shift together with Ji Hong for his first time, and Sheila at 11AM. I delegated the tasks to Ji Hong and we managed to done our tasks before 11AM. We folded the napkins before we go for break. Assigned as Japanese/Deli food runner and in charge of section 4A. During dinner time, I was assigned to help in Martini Bar until 8PM. Thanks for Suresh for willing to teach me about the martini drinks and give me a chance to try how to make martini drinks.

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Morning shift today together with Sheila who came in earlier at 1030AM. She's willing to do the tasks together with me and we managed to done our tasks at 11.15AM. Was assigned as grill food runner during lunch operation and help James in section 3. During dinner operation, I was in section 3 together with James until 8PM.

First night of new menu launching.

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Off day but came back for new pastry dessert training

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Deli food training for new menu launching real soon after lunch operation. Was assigned as grill runner during dinner time operation and closing team together with Ching Ching

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2PM closing shift today, once I'm in, I started to do back lane as fast as possible.
Japanese food training after lunch time operation. Was assigned as pantry 2 runner during dinner operation as help Sheila in section 3 as well.

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Was assigned as Grill food runner during lunch time operation together with Nino and Rosanna in section 3. Rosanna, the bar tenders doesn't know much about floor so I was there to assist here as well.
Thai food menu training after lunch operation.
I was in Chinese/thai food runner during dinner operation with Nino in section 2. We turnover for Sunday brunch as earlier as possible when there's no guests to be seated there. We work together as a team so that we can finish our tasks earlier.

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Morning shift today with Lee. He come earlier than me and took the keys and help me to unlock the doors. I was shocked. He literally help me to do everything and I was so angry at him because he always took the responsibilities on his own. Don't like him to be like that in a good way. Assigned as Chinese/Thai food runner during lunch time operation, and help out Ruby in section 2.

Chinese food training for new menu.

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2PM closing shift today together with Lee, Jaya, Leo and a new Captain, Ji Hong. Was assigned to work together with Lee in section 6. We work pretty good as we communicate and delegate the tasks. While it's not that busy, I was in back lane to wipe some cutlery. During closing, he was there to help me too so that we can finish our tasks.

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Was assigned as Japanese/Deli food runner for lunch and dinner operation. Section 4A without any team leader in charge so automatically I'm the one who in charged as doing my runner jobs as well. I can handle both in one time which prove that I'm improved a lot since the first day I work here.

New table setting training in order to keep up the new menu launching soon.

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1PM closing shift at Sunday. As a buffet runner, but just to guide along Bonrey, the new Captain as this is his first time. I assigned him to focus on Grill, Chinese and Thai counter will do, then I'll focus on Japanese, Deli and Pastry counter. He did a very bad job as he's not willing to take advice from people. Was in charged section 5 together with Razif during dinner operation. He handed over for me to in charge so that I can learn more and his shift is until 830PM as well. I was there together with Nino at section 6 but I totally can handle myself now.

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Was assigned as grill food runner again for lunch and dinner operation. But during dinner operation, I got Leo to assist me. So we can covered each other and help out Jaya in section 3 as well for services since it was a busy operation tonight.

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Was assigned as grill food runner during lunch and dinner operation. During dinner operation, I was there to assist Kevin in section 3 as he got a group of 8 taking care of. I have to help him out to look after others guests too.

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Welcome back Lee Soon Chye, our only Chinese team leader, was transferred to 10 Scotts for months and finally he's back to mezza 9. Was assigned as pantry 2 runner for lunch and dinner operation today. Busy during lunch operation as the reservations go up to 200 pax. A group of 50 in section 3 for seminar lunch as well.
Helping out Sri in section 3 during dinner operation as I don't have much beverages orders.

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3PM closing shift today together with Leo, Jaya and Ravi. Was assigned at Chinese/Thai food runner during dinner operation. Section 2 was meant to be close but there is still few tables of guests seated, automatically I was there to assist and in charge.

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2PM closing shift today. Was asked to assist at Martini Bar until 8PM, then assist section 3 together with Jaya. As to improve, Jaya leave the section for me to take in charge so I can learn more. He will only assist me when I needed help.

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Was assigned to assist a group of 35 at section 2 together with Ruby. We work together very well as we communicate and things go smooth. Then I was there to set up for turnover before I went down to 10 Scotts to assist them at 230PM. Nothing much there to do, just help them for back lane, fold napkins and some time they need you for operation. As a Chinese/Thai food runner during dinner operation, section 2 is closed but there is still guests seated there, so I got the chance to take in charge in the section as well.

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As a pantry 2 runner for lunch and dinner operation. Things go smooth as well during lunch operation for the coffee or tea orders. Not like the previous time i work so slow and stubborn. Wine training at Martini Bar by Eduard. During dinner operation, when it's not busy I'll try to wipe all the glasses for turnover purpose and of course to help Sheila in section 3.

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As a buffet runner for Sunday brunch today. Things go very smooth as I'm familiar with my work. Everything goes good and the equipment is sufficient for operation. Claimed hours to go back earlier as it's not busy during dinner operation.

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Morning shift today with Jaya, new implementation of having 2 morning shift to reduce the workload. The team leader will come at 11am to do the rest and check. As a grill food runner during lunch operation and japanese/deli food runner during dinner operation until 8PM.

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Was invited to the Cocktail Festival Singapore at Marina Bay to learn the cocktail from different countries, different bar and different bar tenders. Going together with Steven, Ching Ching, Sarah and Maggie. Learn a lot from the expert Ching Ching.

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Welcome the new receptionist from SK, Krisit! Assigned as grill food runner during dinner operation as I'm 2PM shift today. Helping out Party Room as well as they are having a private event, just help to pass the food around.

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Happy Labor's Day! As a pantry 2 runner for lunch and dinner operation today. Learnt a lot from there especially wine. We had Maker's Mark gin training by Oliver in the Martini Bar today.

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It's eve of public holiday, which mean there is no discount for credit card holder. Was assigned as pantry 2 runner during lunch opearion. Assigned to take care of a group of 8 at teak room, but last minutes of change, they put me back to pantry 2 runner and Leo will replace me, once again I lose my chance to be in charge again. It's Seon, the receptionist last day as she is promoted to Sales & Marketing Department, so proud of her. Organize a farewell for her as well.

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As a buffet runner today for Sunday brunch. It is so hard to only have one buffet runner to make sure all the operation equipment are sufficient since it's a big restaurant. I work so hard to make sure it's all sufficient enough to run the operation. Get the compliments from pastry chef said I'm a responsible and hardworking staff. As usual, standby settings is also important too around 2PM to make sure the turnover is fast enough to run the dinner operation.

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As a representative with Ching Ching together to attend the Food and Hotel Asia 2018 at EXPO. Ching Chibg bring me along and taught me many things there like wine tasting, smell, coffee, food and hotel things. It was really spectacle and gave me a new horizon.

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3PM closing shift today. Was assigned  as Chinese/thai food runner during dinner operation and also help out section 2 with Kasthuri.

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Was assigned as pantry 2 runner during lunch time operation and grill food runner during dinner time operation

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Was assigned as pantry 2 runner during lunch time operation and grill food runner during dinner time operation

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Was assigned as pantry 2 runner during lunch time operation, during busy period, Charles the assistant manager was there to help me out, although he's strict to me some time but he's still good. Assigned to Chinese/thai food runner during dinner time operation.

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First Sunday brunch morning shift with team leader Kasthuri, her first morning shift as well. I came in earlier and ask help from Dushku to guide me along. I was assigned to take in charge section 6 together with Sri. But I was told to take charge the guest of 8 in teak room as well. Well, I was handling them with cares and I get compliments and tips from them. As a Chinese/Thai food runner during dinner operation.

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2PM closing shift. Was assigned as Japanese/Deli food runner during dinner operation together with Nino a section 4A.

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Shift changed to 1 hour earlier due to the World Gourmet Summit, early briefing before lunch operation and dinner operation. Was assigned to grilled food runner during lunch time operation and Chinese/Thai food runner during dinner operation.

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World Gourmet Summit - Chef Ross Lusted starting from today. Assigned as Chinese/thai runner during lunch operation together with Gizelle in section 2. But we asked to upsell the food from Chef Ross Lusted. I was able to upsell 2 to a table of guests and I was so proud of myself.

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2PM closing shift. Was assigned as grill food runner during dinner operation and help out in section 3 as well with team leader in charge, Ravi.

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3PM closing shift, once I'm in I started to wipe the glasses for Sunday brunch. Assigned as a pantry 2 runner, started to get familiar with the job as pantry 2 runner.

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My first morning shift alone. Luckily I got my Seon, the receptionist to guide me along. As a grill food runner during lunch operation. I was asked to fold napkins from 6PM until 8pm then I can go back home.

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Was assigned to pantry 2 runner during lunch time operation and grill food runner during dinner time operation.

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2PM closing shift today. Was assigned to Chinese/thai food runner during dinner time operation together with James in section 2. But due to over work until late night recently, I was unable to work during dinner operation, and I asked permission to go and advice from doctor.

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12PM closing shift. Really tired to do closing every night. Was assigned to grill food runner and chinese/thai food runner during lunch time and dinner time operation. I have to guide along Devindran so that he could learn well and catch up our steps.

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2PM closing shift. Once I'm in, I started to stand by the settings for turnover purpose and started to do back lane. Was assigned to grill food runner during dinner operation.

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Saturday closing 4PM shift today. Assigned to wipe the glasses first. I was assigned as grill food runner during dinner operation. Tonight, they taught me on how to set up the buffet line because I was asked to do back lane every time. They want me to learn somethign else.

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Was assigned to Grill food runner during lunch and dinner operation. There's a new captain joined us, Devindran. I was asked to teach him on runner things, to guide him along, feel like a senior tho.

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12PM closing shift today, so tired for doing over time. Assigned as Chinese/Thai food runner and Grill food runner during lunch and dinner operation.

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Was assigned as grill food runner during lunch time operation and Chinese/Thai food runner during dinner operation. We were been told that there will be a new menu launch in future soon.

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It's totally a busy day as today is Easter Day brunch. Help out the floor until 3PM but the guests were still sitting there. After we done everything only we realized it's 6PM already and straight go for briefing without break time. Dinner time is not busy, managers arranged some food from kitchen and we take turn to eat. Assigned at section 5 in charge together with Razif. He taught me well so that I can do better and take in charge in future.

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3PM closing shift again. Continue to wipe the glasses because we have to set up during closing time. As singed to grill food runner together with Steven during dinner time operation. Closing time was tired because tomorrow is Easter Day brunch, and the reservation reached 350 pax.

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3PM closing shift today. Help out the back lane and started to wipe the
champagne glass, juice glass and white wine glass for sunday brunch. Was assigned to grill food runner during dinner operation

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1230PM closing shift, assigned as Grill food runner and Chinese/Thai food runner during lunch and dinner operation

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Was assigned as Grill food runner during lunch time operation. I was so excited and nervous because they finally put me in charge of one section, section 4A. But unfortunately they switch me with Verina to become pantry 2 runner. I was so sad to miss this chance.

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Assigned as pantry 2 runner the whole day. Coffee/tea order is familiar for me, but wine is just not my thing. So I learnt from Verina so that the operation can go smooth. I tried my best to learn every wine as soon as possible.

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2PM shift, closing shift today. Assigned as a Grill food runner together with Peter today. Started to learn how to take care of operation as well as food runner not only doing their runner job only, we have to take care of the service as well.

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Assigned as Chinese/Thai during dinner time operation with 2PM shift. Normally what 2PM shift have to do is report in to the restaurant and check on the operation, if it's busy then we have to help out first until 2:30PM then only assigned one people to tied up the napkins and send to the laundry. After that only we start to do back lane.

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Assigned as Chinese/Thai food runner during lunch time operation and Japanese/Deli food runner during dinner time operation. It's busy in the martini bar today because there's a DJ showcase with DJ Benji.

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Assigned as a Chinese/Thai food runner during lunch time operation and Grill food runner during dinner operation.

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Assigned as a Japanese/Deli food runner during lunch operation and Grilled food runner during dinner operation.

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We are having the white asparagus food training today as a seasonal promotion food menu, and we have to up-sell it.
Was assigned to Japanese/Deli food runner during lunch and dinner operation.

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My first morning shift today. I was so nervous so yesterday I text Verina about tasks to be done during morning shift although I got James along to guide. Verina gave me a list of tasks and I was so thankful to her. I supposed to report in at 10AM, but I was there 45 mins earlier to make sure I can complete the tasks without the assistance of James. James then guide me how to work effectively and efficiently because we got less than 2 hours to make sure all the tasks is done. And I met Dushku, the Mongolian colleague at the Shop. She told me anything I don't know I can look for her and she can guide me. And again I was so thankful I met another right person. Assigned to Japenese/Deli food runner during lunch operation and assist Lee in section 6 during dinner operation. First time to work with him and he's a good team leader ever among all.

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12PM shift today but was there 2 hours earlier to meet Dushku. She spend some time with me to help me remember the menu for lunch and dinner. She even tested on me by questioning me.
Was assigned to Japanese/Deli food runner during lunch and dinner operation. It is more easier in this kitchen as the workload is not that heavy.

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Assigned as a grilled food runner during lunch operation and Chinese/Thai food runner during dinner operation.

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2PM shift today, once I'n in, I started to count the napkins and send to the laundry. After that I started to wipe cutlery and fold some napkins. During dinner operation, I was assigned to be grilled food runner. Being part of a closing team can be very tired sometime because there is so many things have to be done.

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As a Chinese/Thai food runner during lunch operation and Japanese/Deli food runner during dinner operation.

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As a Chinese/ Thai food runner during lunch operation and in section together with Loges. We got a bar food test today I totally screw it up. Guess I have to work harder on those food items and ingredients as we don't learn much during lecturer class. Now I know I made a correct decision to be here or else I really hard to learn back in Malaysia.

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As a Chinese/ Thai food runner during lunch operation and in section together with Ravi.

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Time flies, I was here for over than a month. Everything seems good but sometime things can get worst. I always remind myself to learn things as much as possible and make sure I learn it fast. As a beverage runner, get scolded because I do it way too slow. I took the advice and learn from mistakes so that I can be a better me. Bar food training today.

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Was assigned to become Japanese/Deli runner during lunch operation and Grill during dinner operation. As I getting used to it, I sometime can help the section in charge team leader to take guests' order. But without micro card, I can only drop the order down and pass it to the team leader. Hope I can get my micro card as soon as possible.

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New month of the year as in there is training for martini of the month by the creation of the bartender which is bird's nest. It's included absolute elyx vodka, banana liqueur, orange juice, bird's nest drink, thyme sprig and sugar palm fruit.

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Second Sunday brunch, still not familiar with it as it only happened once a week. I was together in section 6 with Ravi. Doesn't have much thing to do, we just have to focus on clearing their empty plates on their tables and make sure guests' glasses are always full with water, champagne and wines. Around 2PM, I started to wipe cutlery at back lane and at the same time prepare all the setting and stand by to make sure the turnover for dinner operation is fast. During dinner operation, I was in Japanese/Deli as a food runner.

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Started at 2PM as it's my first time to do closing. There are a lot of things closing team need to do, for example all the operation equipment at the back lane must be put back to the original place; all the table setting must be checked according to the confirmation of reservations; wipe all the glasses and etc.

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I was assigned as a pantry 2 runner. What I have to do is as a beverage runner, for example to make coffee and tea. It was very busy and took me a lot of time when lunch operation is almost finished because all the coffee and tea orders will come out all together. Luckily Esther was there to help me. During dinner operation, I was assigned to section 4 together with Ravi and started to learn how to take order and in charge in a section.

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Today I was assigned as a Japanese/Deli food runner together with Verina. She is kind enough to guide me patiently. She also bring me along when there is Yu Sheng or as in Lao Sheng order, she wanted me to learn so I can perform if she is not around. During dinner operation, I was assigned in a section together with Kevin to follow him and learn how to take orders.

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Again, I was assigned as a Chinese and Thai food runner today so that I could learn more. Days by days, carrying big tray with all foods also become easier as I am getting used to it but still will unbalance sometime.

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Become a food runner is now become more easy to me but still need more time to explore more especially the food from the grilled kitchen. Today is my first day as a runner at Chinese and Thai kitchen together with Ching Ching to guide me along. I was lucky as Ching Ching is the one who gone through the orientation together. The chef from these two kitchen are friendly to teach and guide me whenever I don't understand.

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After lunch operation, Loges the team leader ask me to go into the silk room together with the menu. He said since no one is teaching you, he got the responsibilities to guide me along although no one asked him to do so. I feel so warm because he willing to spend his time to teach me. He go through the lunch menu as it is the most easy menu to learn. Then he go through the dinner menu and ask me to spend some time to learn. After that, I ask Seon from the reception to print out the menu for me so that I could read and study back in room.

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Today, they taught me how to send all the dirty napkins to laundry to wash. Fist I have to tie up 10 in 1, and then separate all the napkins and condemns. Count and collect from pantry 1 and 2, and then send to laundry to wash before 3PM and collect at 6PM after briefing.

During the briefing, they gave me compliments as my name was in the Trip Adviser for gave the guests good care and services.

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My first Sunday brunch at mezza9. Esther first bring me around and explain to me everything. Then I was assigned to become a buffet runner as in to make sure all the operation equipment is enough to operate, for example the plates, the soy sauce plates, juice glasses, dessert plates and cutlery. I was being questioned by a guest and I can't really answer correctly, and then I mentioned to her it's actually my first Sunday brunch and she understood and didn't blame on me. I spend some time to talk to her and pay some attention to her by giving her service.

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MC

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First day of Chinese New Year, it was a hectic day for me since I can't go back celebrate my own festive. I did the same thing, which is follow Leo to learn as much as possible on the grilled kitchen as it is the most hardest and complicated food there. Unfortunately, I fell down when I was carrying a big and heavy oval tray as the floor is slippery, also I was still not get used to carry such a big and heavy tray. I hurt my back and my leg, Daniel, the assistant manager quickly send me back and ask me to advice from doctor the next morning.

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It's Eve of Chinese New Year and it's the day for reunion dinner. Still a busy day as the reservations was standing high. I didn't have time to learn and look around as everyone was busy. It was so hard for me as I literally knew nothing even the menu. But I still bear with it and learn slowly with Leo. I also met a new Korean colleague, Haley.

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Officially in the mezza9 team on Valentine's Day. It was a busy day and everyone was busy with their work and responsibilities and I was not assigned to any team leader to learn from them. I was assigned to follow the trainee from Taiwan, Leo to run as a food runner at grilled kitchen. He taught me how to read the docket and assist me. But it was a busy day so I couldn't learn properly.

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The third day of the orientation. Mr. Ivan Leong, the director of Engineering lecture us about the fire safety. Then, Mr. Thanabal Naidu, the Hygiene and Safety Manager under the Food and Beverage come to give us a lecture about how to handle with care of the raw materials or foods and how to prevent from hazards. Mr. Naidu also bring us along to look around the how is the kitchen apply the hygiene and safety. We also learn about the color coding for different kind of food materials.

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As per Ms. Sharon Liew, the Outlet Manager - Training under Food and Beverage, we were requested to gather at Salon 5 to know more about our F&B outlets in Grand Hyatt. Ms. Sharon mentioned every single details which are very important in outlets including the operation hours, happy hours, mezzatime and discount rates. with Club at the Hyatt (CATH) and different credit card holders. She then bring us along how to go to different outlets so that we can lead the guests or in house guests to the restaurant that they wish to go. After all, we were send back to our own outlet for working.

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Last day of orientation together with all the new associates, the morning part is about the Food Safety Management System that Mr. Naidu just touch and go on the point. During afternoon, all of the F&B associates including was ask to stay the go into more details for the food safety management system. Mr. Naidu go into the details on the Standard Operating Procedure for Hotel Food and Beverage, which is very important for us to know and to follow.

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Second day of orientation, we first learn about the values of the hotel, then the associates brief us about the working hours things, and the overtime things as well that includes the terms and condition, and the payroll as well. They also shown us how is the calculation being count for the overtime. After that, we got a chance to have a walk all around the hotel and the restaurants and bars as well. We got a chance to pay a visit to the different kinds of accommodation, the meeting and event space, and the recreational facilities too.

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First day of orientation. We met a lot of new faces and got to know that there are few associates who joined months ago yet just got the chance to attend the orientation. The Human Resource associate first brief us the history of the hotel, then the different brands under Hyatt that include World of Hyatt, Park Hyatt, Andaz and many more. We also get to know the Leadership Committee of the Grand Hyatt, Singapore, who Mr. Willi Martin is our General Manager . We also learn the purpose, goals and the values of the hotel. Next, they brief us about the food and beverages restaurants in Grand Hyatt which includes, Pete's Place, Straits Kitchen, 10 Scotts, Mezza 9, Oasis and BRIX.

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We report ourselves around 830 in the morning. Ruth ask us to go and grab some breakfast at Spices before all get started. Around 0905, Ruth gathered of of us together and go through all the details that we have to know especially those important things in the Offer and Acceptance Contract at Human Resources office. Then we were asked to sign the contract if we are understand and agree with everything. Ruth also briefly introduce about Singapore, then we go through about Hyatt Look which is important for us as a first line, our grooming is important to the guest. Right after it, we were bring to Security Office to register ourselves in the system for thumbprint. Next, we were brought to the locker room with clear instructional guide. Then we were ask to go for uniform fitting before we ended for today. Again, Ruth wanted us to be here at 9 am for our orientation.

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Today was my first day of stepping into new chapter of my life, internship. Doing internship in my own country or state is too mainstream, in addition, we got the opportunity from faculty that we could undergo our internship at Singapore. Therefore, I'm here, together with Syarqawi, Siew Cheng and another 2 girls from Malaysia too which are Jasmin and Vivian. We met our agent from Recruit, Place & Training PTE LTD (RPT) which is Sandy at Bugis MRT, then she explained everything that's important to us, but she's emphasized more on our behaviour and attitude along the internship as we're not only represent our university, also the agent company. After that she brought us to go for a medical check up at Raffles Medical Center. After the medical check up, we were sent to Grand Hyatt to meet Ruth from the Human Resources Department to pass her our important documents. After that we're asked to come to report ourselves at 9 am on the next day.