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Group Name: purple

Class: 3/2

Problem Given: Clothing store lssue l bought this dress yesterday, but it has a stain on it

Family Member's Reaction: Request a replacement or refund – If the store policy allows it, request a replacement with a working product or a refund.

Same or different reaction? Kind of، Not exactly the same

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Problem-solving task:  family VS students reactions

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Problem-solving task:  family VS students reactions

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Group name: Sara - Ohood  - Zainab- Mariam-Hia

Class: 3/2

Problem Given: coffee shop issue I ordered a caramel latte, but I got a black coffee instead

Family Member's Reaction: My mom said she would go to the cashier calmly, explain the issue, and get the right order.

Same or different reaction? Yes, there are other reactions like this.

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Team Color red🔴🔴

3/1

Problem :he ordered a blue jacket online but he got a red one

Mother view of the problem :

I think it’s okay that the jacket was red instead of blue. Mistakes happen sometimes, and it’s not a big problem. The most important thing is that customer support was very helpful and solved the issue quickly. I’m happy with how they handled it🤍🤍🤍

Finally all of our mothers of our team agree with this…

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Group reaction: I will tell him not to go this way and if I reach the destination I will tell him that I will pay this time but next time I will not pay

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Team reaction(I will tell the taxi not to drive this way, and if I have reached the destination, I will tell it that this time I will pay, but the next time I will not pay.

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Step 1: Group Discussion

Situation: Sarah ordered food, but it was delayed for an hour, and no one helped her.

Short Discussion:

Sarah: I've been waiting for an hour, but my order hasn't arrived! No one is helping.

Noura: Yes, everyone else got their orders except us. What's the problem?

Employee: I'm sorry! Let me check your order number.

Sarah: It's 25. But the problem isn't just the delay-no one informed us about anything!

Employee: I understand. There was a system error, and your order wasn't sent to the kitchen. We'll prepare it now and offer you a discount for next time.

Manager: We sincerely apologize. We'll work on improving our service and communication.

Sarah: Thank you, but better communication could have prevented this frustration.

Manager: You're absolutely right. We'll fix that.

Step 2: Family Reaction

Father: An hour of waiting with no update? That’s totally unprofessional! They should focus more on customer service.

Mother: At least they apologized and offered compensation, but they should have informed you earlier instead of keeping you waiting with no explanation.

Brother/Sister: It’s really frustrating to wait like that when you’re hungry! But at least you got a discount for next time.

Grandmother: Back in our days, if there was a delay, they would apologize in person, not just blame the system!

The reaction of my friends’ families was similar to my own family’s reaction when they heard about the issue

أسماء المجموعه : ساره الماجد ، ساره البقشي ، ضياء الأحمد ، رقيه الحجي ، امنه المحمد ، مناير العباد

الفصل : ثالث اول

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The problem is that the food came cold and had hair in it.

He agreed with the opinion. 🤍

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Group Name: purple colour

Class : 3/3

Problem Given: clothing store issue

Family member’s reaction:

First of all, it depends on the product. If I like it very much, I will definitely be angry! And I will go to the store with the product and show them the product and the spot in it and ask them for compensation, whether it is a discount, exchanges or partial refund of the price of the product, and if they refuse to compensate me, I will file a formal complaint to protect the consumer.

Same Or Different reaction? We all have the same reaction and agree with the concept

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1-Group name: Red

2-Class: 2/3

3-Problem given:

my food is cold and I found a hair in my soup

4-Family Member's Reaction:

I asked my mom, and she replied that I should calmly talk to the staff and ask for a new meal because it’s not okay to have cold food and hair in my soup

5-Same or different reaction?

Yes is same my reaction

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Ordered a red blouse online received a blue one Parents said Keep the evidence contact the store and if they don't respond

complain to the Ministry of Commerce.

Their responses were different from mine.

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Problem-Solving Task: Family vs. Students' Reactions

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Problem-Solving Task: Family vs. Students' Reactions

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Step 1: Group Discussion

Each group received a problem. Work together to create a conversation discussing the problem and finding a solution. (Received at school).

Step 2: Family Reaction

Ask one of your family members the same problem and see how they react. Do they suggest the same solution as your group, or do they think differently?