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MARRYBROWN, STAR PARADE COMPLEX ALOR SETAR

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https://youtu.be/Ul-gTSybdjE

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I worked on morning shift for my first day. There was a briefing in the morning by the manager, Mr Fikri, they called him Sir Fikri. I was introduced by him to all the morning shift employees. Sir Fikri told me that I will learned basic things in every department, which is there was 3 departments such as Kitchen department, Cashier department and Floor department. On my first day I were exposed a lot about marrybrown, about what are they serving, the responsibility of an employees in every department.

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My first day worked in Kitchen department. Due to Sir Fikri, Kitchen department was the hard department rather than cashier and floor department. I learned how to cook and prepared MB chicken rice, nasi lemak MB, porridge, mee curry, mushroom soup and so on using standard operating procedures (SOP) given by Marrybrown management.

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Worked in Kitchen Department at morning shift. I learned how to buffed a prep chicken, frying crispy chicken, fry nuggets, fry fries using the stated timers given in SOP. Everything need to be well cooked before it was served to the customer in order to maintain the quality and the taste.

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My last day working in Kitchen department, I learned how to wrapped a variety of burger served in Marrybrown such as chicken burger, prawn burger, fish burger, Cheezy O burger and many more. Every burger has their own speciality and serving amount before it was served to the customers.

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My first day working in Cashier Department at morning shift. I learned how to handle and use ECR machine and how to key-in order from customers. There are almost like hundred of menu that I have to remember. Since it was my first day, I do make a mistake in key-in the order but they help me well.

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Second day worked as a cashier are great. I interact more with customers and also have an experience in managed crowd while taking orders. I learn new things every day, movement to pack the meals are also increasing time to time. All the Marrybrown staff are very polite and understandable eventhough I was new there, they still patiently teach me how to do this and that.

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It was Friday, I was told by them that customer will be two times more than weekdays. Also in Star Parade Mall there was a big event (Taekwondo competition) so there will be crowded and the food also was been prepared more than usual day. Even though there was a hectic and busy day at the workplace but I gained new experience with new skill in managing customers.

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My first day in Floor Department at night shift from 3pm until 11pm. Since it is still in weekend so there will be more customers to handle. I learned how to greet customers to welcome them, this improving my communication skill so much, I talk more with people and interact more. When working in Floor department, there was so many things to be done for example cleaning the cutleries, table, floor and many more. The dining table must clean same with other equipment.

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Other than welcoming the customers, they also teach me how to act as a sales person suggesting complimentary food item with the objective to provide professional food servicing as well as to increase sales check. Somehow we also may be required to prepare and assemble food when needed.

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My last day doing SIEP at Marrybrown. Handling birthday kid celebration  that was requested by customers. Floor department were in-charge in decorating the dining area that have been reserved for the party. We also have to clean the playland area in order to avoid contagious diseases between kids.