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Dear Hotel Manager,

I am writing to express my dissatisfaction with my recent stay at your hotel. First of all, the room was not clean when I arrived; in addition, the bedsheets looked untidy and the bathroom was not properly maintained. Furthermore, the air conditioning was not working well, which made the room very uncomfortable.

Moreover, the service was disappointing. For example, when I called the reception, no one answered for a long time. Also, the staff were not very helpful when I asked for assistance. As a result, my overall experience was not enjoyable.

Although the location of the hotel is convenient, I believe that the quality of service needs significant improvement. Therefore, I kindly request that you take this matter seriously and ensure better service in the future.

Yours sincerely,
Asma Albuainain

Dear Guest,

Thank you for your feedback. First of all, we sincerely apologize for the inconvenience you experienced during your stay. Regarding the cleanliness issue, we will immediately review our housekeeping procedures to ensure this does not happen again.

In addition, we are sorry about the air conditioning problem; therefore, our maintenance team will inspect all rooms to fix any issues. Furthermore, we regret the delay in response from reception. As a result, we will work on improving our communication and staff responsiveness.

Although we aim to provide excellent service, we understand that we did not meet your expectations this time. Therefore, we truly appreciate your comments, as they help us improve.

We hope you will give us another chance to serve you better in the future.

Kind regards,
Hotel Manager

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Here is a draft for your final assignment. Copy and submit the text below:

Dear Guest,

On behalf of the entire hotel team, please accept my sincerest apologies for the negative experiences you described during your recent stay. We strive to provide excellent service, and it is clear that we fell short of this goal during your visit.

Regarding the specific issues you raised:

First of all, I apologize profusely for the unacceptably slow check-in process. We understand that after a long journey, the last thing you want to do is wait, and we are reviewing our procedures to ensure faster service.

Moreover, the situation regarding the bathroom towels is completely unacceptable. Our housekeeping standards are very strict, and this was a serious lapse. We have already addressed this with the housekeeping supervisor.

Furthermore, it is very disappointing to hear that room service was unresponsive to your request for fresh towels. We pride ourselves on prompt service, and we are investigating why your call was not handled efficiently.

As a gesture of goodwill and to show you the true quality of our hotel, we would like to offer you a complimentary room upgrade and a special dinner on your next visit.

Thank you for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.

Sincerely,

The Hotel Manager

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Dear Hotel Manager,

I am writing to formally express my dissatisfaction regarding my recent stay at your hotel. First of all, upon entering the room, I noticed that the towels in the bathroom had not been changed from the previous guest. Moreover, when I contacted room service to request fresh ones, I was told that they could not assist me overnight.

Furthermore, the staff member claimed that this was "hotel policy," which I find completely unacceptable for a high-standard establishment. In addition to the poor hygiene, the attitude of the room service staff was quite dismissive and unhelpful. Consequently, my experience was ruined, and I felt that my basic needs as a guest were ignored.

To resolve this matter, I expect a formal apology and perhaps a partial refund for the inconvenience caused. I look forward to hearing from you soon regarding how you intend to address these service failures.

Yours sincerely,

Noora

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Dear Manager

I am writing to express my dissatisfaction with my recent stay at your hotel. Although I had high expectations based on your website, several issues significantly affected my experience.

Firstly, when I arrived, the check-in process was extremely slow; consequently, I had to wait nearly 40 minutes before receiving my room key. Furthermore, the receptionist seemed unhelpful and did not provide clear information about the hotel facilities. In addition, when I entered the room, I noticed that it had not been cleaned properly. For example, the bedsheets appeared used, and the bathroom floor was dirty.

Moreover, the air conditioning system was not functioning; as a result, the room was uncomfortably hot throughout the night. To make matters worse, I called reception twice; however, no one responded to my request for assistance. Finally, although breakfast was included, the food options were limited and not fresh.

In conclusion, while the location of the hotel is convenient, the overall service did not meet acceptable standards. Therefore, I would appreciate a refund or appropriate compensation.

I look forward to your response.

Yours faithfully,
Fatima

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Dear Hotel Manager,

I am writing to express my profound dissatisfaction with the service I received during my recent stay at your hotel. First and foremost, upon my arrival, there was no record of my booking at the reception, which forced me to wait for 45 minutes before being checked in.

Furthermore, the meeting room I had reserved was double-booked. Consequently, I was forced to meet my clients in a much smaller room, which was unprofessional and highly inconvenient. In addition to this, I was disappointed to find that the towels in my room were not changed overnight. When I contacted room service to address this issue, they informed me that this was hotel policy, which I find completely unacceptable for an establishment of your rating.

Ultimately, these issues significantly impacted my business trip. Therefore, I expect a formal explanation and compensation for the inconvenience caused. I look forward to hearing from you soon.

Yours sincerely,

Badria

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Dear Hotel Manager,

I am writing to express my dissatisfaction with my recent stay at your hotel from April 15th to April 17th. Although I was looking forward to a relaxing weekend, several issues made my stay quite unpleasant.

First of all, the room was not ready when I arrived, even though I reached the hotel after the official check-in time. Furthermore, once I entered the room, I noticed that the air conditioning was making a very loud noise. As a result, I found it extremely difficult to sleep at night. In addition to this, the Wi-Fi connection in my room was very weak, which was frustrating because I needed to finish some urgent work.

Despite these problems, the staff at the reception were polite; however, they could not solve the issues during my stay. Therefore, I would appreciate it if you could look into these matters. I look forward to hearing your comments regarding this situation.

Yours sincerely,

[shaikha Buhazza ]

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Dear Hotel Manager

I am writing to formally express my deep dissatisfaction with my stay at your hotel this past weekend. I had high expectations based on your glowing online reviews; however, the reality of my experience was unfortunately quite the opposite.

First of all, the condition of the suite was unacceptable. Upon entering, I noticed that the carpets had not been vacuumed, and furthermore, there was a persistent, unpleasant odor lingering in the bathroom. For instance, the trash from the previous guest had not even been emptied. In addition to the cleanliness issues, the amenities were poorly maintained. The Wi-Fi signal was extremely weak in my room, which made it impossible for me to complete my work. Moreover, the air conditioning unit was incredibly noisy, making it very difficult to get a restful night's sleep.

Although I brought these concerns to the attention of the front desk staff on Saturday morning, no corrective action was taken during my stay. As a result, I spent much of my vacation feeling frustrated rather than relaxed. Therefore, I am requesting a partial refund for the inconvenience caused. I hope you will take this feedback seriously to ensure other guests do not face similar disappointments.

I look forward to your prompt response.

Yours sincerely,

[maha]

Manager’s Response

Dear [maha],

Thank you for bringing your concerns to our attention regarding your recent stay. First and foremost, please accept my sincerest apologies for the many lapses in service you experienced. We strive to provide a seamless experience; nevertheless, it is clear that on this occasion, we fell short of our professional standards.

Regarding the cleanliness of your suite, I have already met with the head of housekeeping to investigate why the room was not properly inspected. Furthermore, we have scheduled a maintenance check for the air conditioning unit and the Wi-Fi routers in that wing to prevent these technical issues from recurring. In addition, I am genuinely sorry that our front desk team did not resolve your issues when you first reported them. Consequently, I will be conducting additional training with our staff to improve our immediate problem-solving procedures.

Because we truly value your patronage, I have processed a 30% refund to your original payment method as a gesture of goodwill. Moreover, I would like to offer you a complimentary room upgrade for your next visit. In conclusion, we appreciate your honest feedback, as it helps us improve our hospitality. We hope to have the opportunity to regain your trust in the future.

Yours sincerely,

Hotel Manager

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Complaint Regarding Recent Stay

Dear Hotel Manager,

I am writing to express my dissatisfaction with my recent stay at your hotel. Firstly, although I had requested a non-smoking room, I was given a room that smelled strongly of smoke. Consequently, this made my stay uncomfortable from the beginning. In addition, the air conditioning unit was not functioning properly, and despite informing the front desk, the issue was not resolved promptly.

Furthermore, the room service was significantly delayed; for example, I waited over an hour for a simple meal. Moreover, the cleanliness of the bathroom was below the expected standard, which was quite disappointing given the hotel’s reputation. Also, the noise coming from the hallway during the night made it difficult to sleep.

Overall, these issues affected my experience negatively. Therefore, I hope you will take these concerns seriously and provide a suitable explanation and resolution.

Yours sincerely,
Shahad

Response to Your Complaint

Dear Shahad,

Thank you for your feedback. Firstly, we sincerely apologize for the inconvenience caused by the smoking odor. Although your request was recorded, an error occurred; therefore, we will review our procedures.

Regarding the air conditioning, we regret the delay; however, we are improving maintenance response times. In addition, we apologize for the slow room service and are currently addressing this issue.

Furthermore, your comments on cleanliness are taken seriously, and we will reinforce our standards. Lastly, we understand your concern about noise; therefore, we will improve supervision at night.

We appreciate your feedback and hope to serve you better in the future.

Yours sincerely,
Hotel Manager

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Dear Hotel Manager,

I am writing to formally express my extreme dissatisfaction with my stay at your hotel last weekend. Although I had high expectations, my experience was unfortunately plagued by several issues. First of all, the check-in process was incredibly frustrating; there was no one at the reception desk, and I was forced to wait for over 45 minutes. Furthermore, when I finally received my keys, I discovered that my room had been double-booked. Consequently, I had to move my belongings to a smaller room. In addition to these problems, the condition of the room was unacceptable. The towels provided were dirty, and moreover, the bathroom light was flickering constantly. To sum up, these issues ruined my stay. Therefore, I expect a formal apology and a partial refund for the inconvenience.

Dear Khulood,

Thank you for bringing these matters to our attention. On behalf of the management, I would like to sincerely apologize for the unacceptable experience you had. Regarding the delay at reception, we were experiencing an unexpected staffing shortage; nevertheless, we understand this is no excuse for the wait. Additionally, the double-booking was due to a technical glitch; as a result, we have updated our booking system to prevent this from recurring. Concerning the room condition, I have personally spoken with housekeeping to ensure stricter inspection protocols. In conclusion, we value your patronage and would like to offer you a 50% refund as a gesture of goodwill. Furthermore, we hope to welcome you back soon with a complimentary upgrade.

Yours sincerely,

The Hotel Manager

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Dear Hotel Manager,

I am writing to express my extreme dissatisfaction with my recent stay at your establishment. Although I had high expectations, my experience was, unfortunately, far from pleasant.

To begin with, the room was not ready upon my arrival, despite the fact that I arrived well after the check-in time. Furthermore, once I finally entered the room, I discovered that the air conditioning unit was malfunctioning, making the room incredibly uncomfortable. In addition to this, the noise levels from the corridor at night were excessive, which meant I was unable to get a restful night’s sleep.

Another point I must raise is the quality of the room service. Not only was the food delivered cold, but the order was also incorrect. Moreover, when I attempted to contact the front desk, the staff appeared indifferent to my concerns.

In conclusion, these problems significantly marred my visit. Consequently, I would like to request a formal explanation and some form of compensation for the inconvenience caused. I look forward to your prompt response.

Yours faithfully,

A Concerned Guest

Part 2: Manager’s Response

Dear Guest,

Thank you for your letter regarding your recent stay. First and foremost, please accept my sincerest apologies for the series of inconveniences you experienced. We pride ourselves on high standards; however, it is clear that on this occasion, we failed to meet them.

Regarding the check-in delay, we were experiencing an unusually high volume of guests. Nevertheless, I understand that this does not excuse the lack of readiness. Additionally, I have instructed our maintenance team to repair the air conditioning unit immediately to ensure this does not happen again.

With reference to your comments about the noise and room service, I am deeply concerned. As a result of your feedback, I will be conducting a meeting with our service team to address these lapses. Furthermore, to compensate you for these frustrations, I would like to offer you a voucher for a complimentary stay in the future.

To sum up, we value your feedback and hope to have the opportunity to provide you with a much better experience next time.

Yours sincerely,

The Hotel Manager

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1

Dear Customer Service Manager,

I am writing to express my dissatisfaction with your delivery service last week. Although I have used your company several times before, this recent experience was very disappointing.

Firstly, my order arrived much later than expected. I had to wait for more than two hours, which was very inconvenient. Secondly, when the package finally arrived, some items were missing. For example, I did not receive one of the main products that I had paid for. In addition, the items that I received were not in good condition, as the packaging was damaged.

Moreover, I was also unhappy with the communication. Although I tried to contact customer service, no one responded to my calls. Finally, the delivery driver did not apologize for the delay, which made the situation more frustrating.

I hope you will take these issues seriously. I would appreciate it if you could improve your service in the future. I am looking forward to your response.

Yours faithfully,

A Customer

2

Dear Customer,

Thank you for your letter.

Firstly, I would like to apologize for the problems you experienced with our delivery service. We truly value your feedback as it helps us improve our performance.

Regarding the delay in delivery, we are very sorry for the inconvenience. On that day, there was a high number of orders; however, we are now working to improve our delivery system to avoid such delays. Secondly, we sincerely apologize for the missing items. We have informed our warehouse team to ensure this does not happen again.

In addition, we regret that the items were not delivered in good condition. Therefore, we are improving our packaging process. Concerning the lack of response from customer service, we understand your frustration and are taking steps to improve our communication.

Finally, we apologize for the behavior of the delivery driver, and we will address this issue with our staff.

Once again, we sincerely apologize and hope you will give us another chance to serve you better in the future.

Yours sincerely,

Customer Service Manager

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Dear Hotel Manager,

I am writing to express my extreme dissatisfaction with my recent stay at your establishment from October 10th to October 14th. Although I had high expectations for my vacation, several serious issues severely impacted my experience.

To begin with, the check-in process was incredibly slow. Despite having a confirmed reservation, I had to wait for over forty minutes in the lobby because only one staff member was at the front desk. Furthermore, when I finally entered my room, I discovered that the air conditioning was not functioning properly. Consequently, the room remained uncomfortably warm throughout the entire night.

In addition to these problems, the cleanliness of the bathroom left a lot to be desired. Specifically, there was mold on the shower tiles and the towels provided were visibly stained. Even though I reported this to housekeeping immediately, no action was taken to resolve the issue during my stay.

Therefore, I feel that the amount I paid does not reflect the poor quality of service I received. I expect a formal apology and a partial refund for the inconvenience caused.

I look forward to hearing from you soon.

Sincerely,

Maria althawadi

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Dear Hotel Manager,

I hope you are doing well.

I am writing to express my dissatisfaction with my recent stay at your hotel. Unfortunately, I experienced a number of issues that significantly affected the overall quality of my visit.

To begin with, upon my arrival, there was no record of my reservation at the reception desk. As a result, I was asked to wait while the staff attempted to locate or resolve the issue. This process took approximately 45 minutes, which was both inconvenient and frustrating, especially after a long journey. Although the staff eventually managed to assist me, such a delay is not acceptable and reflects a lack of organization.

In addition, I was disappointed to discover that the meeting room I had reserved in advance was double-booked. Consequently, I had no choice but to conduct my meeting in a smaller room that did not meet the required professional standards. This situation created unnecessary stress and may have affected the impression made on my clients.

Furthermore, I noticed that the towels in my room were not replaced the following day. When I contacted room service, I was informed that this was part of the hotel’s environmental policy. While I understand and support sustainable practices, I believe it is essential that such policies are clearly communicated to guests in advance. The lack of prior notice caused confusion and inconvenience during my stay.

Overall, while I appreciate your efforts to promote sustainability and maintain quality service, I strongly believe that improvements are needed in both communication and operational efficiency. Clearer procedures and better coordination would greatly enhance the guest experience.

I kindly request that you take these concerns into consideration and implement the necessary improvements to prevent similar issues from occurring in the future.

Thank you for your time and understanding. I look forward to hearing from you soon.

Yours sincerely,

Noora

# data[].attributes.body
## 1. Introduction

In the modern professional landscape, the way we work has undergone a significant transformation. This analysis explores the "Ways of Working," specifically comparing remote work and traditional office-based environments. The purpose of this report is to evaluate how these different models affect both employees and organizations. We will discuss the advantages of flexibility and cost-saving, as well as the challenges of social isolation and communication barriers, concluding with their overall impact on the workplace.

### 2. Body Paragraphs

#### Pros Section

* Increased Flexibility: Remote work allows employees to manage their personal and professional lives more effectively, leading to a better work-life balance.

* Cost Efficiency: Organizations can reduce overhead costs such as rent, utilities, and office supplies, while employees save money on commuting.

* Access to Global Talent: Companies are no longer limited by geography; they can hire the best experts from anywhere in the world.

* Higher Productivity: Many studies suggest that employees are more productive at home due to fewer office distractions and the elimination of commute stress.

#### Cons Section

* Social Isolation: The lack of face-to-face interaction can lead to feelings of loneliness and a decrease in team morale.

* Communication Barriers: Technical issues or the lack of non-verbal cues in digital communication can lead to misunderstandings and delayed projects.

* Difficulty in Disconnecting: When working from home, the lines between "home" and "work" blur, often leading to longer working hours and burnout.

* Security Risks: Managing sensitive company data across various home networks can pose significant cybersecurity challenges.

#### Impact Analysis

The shift in ways of working has fundamentally changed the workplace culture. For instance, the transition to remote work has forced companies to invest heavily in digital infrastructure and project management tools like Microsoft Teams or Slack. This impact is a double-edged sword: while it has fostered a culture of trust and autonomy, it has also required managers to develop new leadership styles to keep remote teams engaged. In a real-world scenario, a tech company might thrive by going fully remote, whereas a creative agency might still require physical presence to foster spontaneous brainstorming sessions.

### 3. Conclusion

In summary, both remote and office-based work offer distinct advantages and face unique challenges. While flexibility and cost-savings are major benefits of remote work, the potential for isolation and communication gaps cannot be ignored. Ultimately, the significance of this topic lies in the trend toward "Hybrid Models," which aim to balance the best of both worlds. For the modern workplace to succeed, it must remain adaptable to the needs of its workforce while maintaining a strong, connected organizational culture.

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Dear Hotel Manager,

I am writing to complain about my recent stay at your hotel. First of all, the room was not clean when I arrived. For example, the bed sheets were dirty and there was dust on the furniture. In addition, the air conditioning was not working properly, which made the room very uncomfortable, especially because the weather was hot.

Moreover, the service was quite disappointing. Although I called the reception several times, no one responded quickly. As a result, I had to wait for a long time to get help. Furthermore, the food in the restaurant was not fresh, and it did not meet my expectations.

On the other hand, the location of the hotel was good, and the view was beautiful. However, this does not make up for the problems I experienced.

In conclusion, I hope you will take my complaints seriously and improve your services in the future.

Yours sincerely,

Hala

Reply from the Hotel Manager

Dear Hala,

Thank you for your letter. First of all, I would like to apologize for the problems you experienced during your stay. We take all complaints seriously, and we appreciate your feedback.

Regarding the cleanliness, we are very sorry. We will speak to the housekeeping team to make sure this does not happen again. In addition, we apologize for the air conditioning issue. We will check all rooms regularly to ensure everything works properly.

As for the service, we understand your frustration. Therefore, we will train our staff to respond more quickly to guests. Moreover, we are sorry about the food quality. We will improve our restaurant service and ensure that all meals are fresh.

On the other hand, we are glad that you liked the location and the view. Finally, we hope you will give us another chance in the future.

Yours sincerely,

Hotel Manager

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Dear Hotel Manager,

I am writing to complain about my recent stay at your hotel from 17th to 20th October . To begin with, my room was not ready when I arrived, so I had to wait for almost an hour. In addition, the room was not clean, as there was dust on the furniture and some toiletries were missing.

Also, the air conditioning was not working properly, which made the room uncomfortable. Moreover, the Wi-Fi connection was very poor and kept disconnecting. Lastly, noise from other rooms made it difficult for me to sleep.

I would appreciate it if you could investigate these issues and provide a suitable response or compensation.

Dear Jood,

Thank you for bringing these matters to our attention. Please accept our sincere apologies for the inconvenience you experienced during your stay. The delay at check-in was due to an unexpected issue with housekeeping, and we are taking steps to improve our service.

We also regret that your room was not cleaned properly, and we will ensure better supervision of our staff. The air conditioning and Wi-Fi problems have now been resolved. In addition, we are working on reducing noise levels to improve guest comfort.

As a gesture of apology, we would like to offer you a discount on your next stay. We hope to have the opportunity to serve you again.

Kind regards,

Hotel Manager

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Dear Hotel Manager,

I am writing to express my dissatisfaction with my recent stay at your hotel. Although I had high expectations based on your reputation, several issues negatively affected my experience.

Firstly, the room was not clean upon arrival. The bedsheets appeared used, and the bathroom had not been properly sanitized. In addition, the air conditioning system was not functioning well, which made the room uncomfortable, especially during the night. Secondly, the service at the reception was quite slow. Even though there were only a few guests waiting, it took a long time to check in, and no clear explanation was given for the delay.

Moreover, the noise level was extremely high. Guests in nearby rooms were making loud noises late at night, and despite informing the staff, no action was taken. As a result, I was unable to rest properly. Finally, I found that the food served at breakfast was limited and not fresh, which was disappointing.

Overall, my stay did not meet the standards I expected. Therefore, I kindly request that you look into these matters and consider offering compensation for the inconvenience caused.

I look forward to your response.

Yours sincerely,
Nouf

Dear Nouf,

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced, and we truly appreciate your detailed comments.

Firstly, regarding the cleanliness of your room, we deeply regret that it did not meet our usual standards. We have addressed this issue with our housekeeping team to ensure that such situations do not occur again. In addition, we are sorry to hear about the malfunctioning air conditioning, and our maintenance team has now inspected and repaired the system.

Secondly, we apologize for the delay you faced at reception. Although we strive to provide efficient service, we acknowledge that we fell short in this instance. Therefore, we are currently reviewing our procedures to improve check-in times.

Moreover, we regret the disturbance caused by noise. We have reminded our staff to respond promptly to such complaints and to ensure a peaceful environment for all guests. Regarding breakfast, we appreciate your feedback and will work on improving both the variety and freshness of our offerings.

Overall, we value your feedback as it helps us improve our services. As a gesture of goodwill, we would like to offer you a discount on your next stay.

We hope to have the opportunity to welcome you again and provide you with a much better experience.

Yours sincerely,
Hotel Manager

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Dear Hotel Manager,

I am writing to express my dissatisfaction with my recent stay at your hotel. Although I had high expectations based on your reputation, unfortunately, several issues affected my experience.

First of all, when I arrived, the check-in process was extremely slow. Despite arriving on time, I had to wait for nearly an hour; moreover, the staff did not offer any clear explanation for the delay. In addition, the room I was given was not properly cleaned. For example, I noticed dust on the furniture and the bathroom was not in a hygienic condition.

Furthermore, the air conditioning system was not working properly, which made the room uncomfortable, especially during the night. As a result, I was unable to sleep well. Not only that, but the room service was also disappointing. Although I ordered food twice, it arrived late, and the quality did not meet expectations.

Overall, I believe these issues need serious attention. I hope you will take the necessary steps to improve your services.

Yours sincerely,

[dana ]

Reply from Hotel Manager

Dear Valued Guest,

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during

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Dear Hotel Manager,

I hope you are doing well. I am writing to express my dissatisfaction with my recent stay at your hotel, as I encountered several issues that affected my experience.

Firstly, there was no record of my booking at reception; therefore, I had to wait approximately 45 minutes before the issue was resolved. Although the staff eventually assisted me, the delay was quite inconvenient. In addition, the meeting room I had reserved was double-booked. As a result, I was forced to meet my clients in a smaller room, which was not suitable for a professional meeting.

Furthermore, I noticed that the towels in my bathroom were not changed overnight. When I contacted room service, I was informed that this was hotel policy based on environmental reasons. However, this was not communicated to me in advance, and consequently, it caused some inconvenience.

Overall, while I appreciate your efforts toward sustainability, I believe that better communication and organization are necessary. Therefore, I kindly request that you address these issues to improve future guests’ experiences.

Thank you for your time and consideration. I look forward to your response.

Yours sincerely,

Hessa

——————

Dear Hessa,

Thank you for your email and for bringing these matters to our attention. Firstly, I sincerely apologize for the inconvenience caused by the missing booking record. Although such situations are rare, we understand that waiting 45 minutes is unacceptable; therefore, we will review our reservation system to prevent this from happening again.

Secondly, I regret that the meeting room was double-booked. While we strive to manage bookings efficiently, an error clearly occurred. As a result, we will improve our scheduling procedures to ensure that all reservations are handled correctly in the future.

Furthermore, regarding the towels not being changed, this is indeed part of our environmental policy. However, we acknowledge that this should have been clearly communicated to you upon arrival. Consequently, we will ensure that all guests are informed in advance, so they can request fresh towels if needed.

Overall, we truly value your feedback, as it helps us improve our services. We sincerely hope you will give us another opportunity to provide you with a better experience.

Yours sincerely,

Hotel Manager

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نجود محمد البوعينين 

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نجود محمد البوعينين 

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Dear Ms. Johnson,

Thank you for your feedback. First of all, I sincerely apologise for all the problems you faced. Regarding the cleanliness, I have spoken to the head of housekeeping. As a result, the employee at fault has been retrained, and we have implemented a double‑check system before any room is marked ready. As for the clogged sink, it has now been fixed. Secondly, concerning the noise, we should have informed you in advance, and I am sorry that the front desk staff was dismissive; the whole team has been reminded to always apologise first and offer alternatives. Thirdly, regarding the air conditioning failure, you are absolutely right – we have reinforced a 15‑minute response policy for emergencies. To summarise, I will issue a 50% refund to your credit card, plus a voucher for one free night. Please allow 5–7 business days. I hope you will give us another chance.

Yours sincerely,

Robert Adams

Hotel Manager

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Dear Hotel Manager, I am writing to express my dissatisfaction with my recent stay at your hotel from 25th to 28th March. Firstly, when I arrived, my room was not ready on time, and I had to wait for nearly an hour in the lobby.

Moreover, when 1

entered the room, it was not properly cleaned, as there was dust on the

furniture and missing toiletries in the bathroom. In addition to that, the air conditioning was not working well, which made the stay uncomfortable.

Furthermore, the Wi-Fi connection was weak and kept disconnecting, and finally, noise from nearby rooms disturbed my sleep.

Therefore, I would appreciate it if you could look into these issues and provide an explanation or compensation.

Dear dhabia,

Thank you for your feedback regarding your stay. Firstly, I sincerely apologize for the delay at check-in, which happened due to an unexpected housekeeping backlog.

However, we are improving our procedures to avoid this in the

future. Moreover, I am very sorry that your room was not properly cleaned; consequently, 1 have informed the

housekeeping team to strengthen their quality checks. In addition, the air conditioning and Wi-Fi issues have now been fixed by our maintenance team. Furthermore, we will introduce stricter noise control policies to ensure guest comfort.

Finally, as an apology, we would like to offer you a discount on your next visit.

We hope to welcome you again under much better conditions.

Kind regards,

Hotel Manager

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Dear Hotel Manager,

I hope this message finds you well. I am writing to express my dissatisfaction with my recent stay at your hotel. Although I had high expectations, my experience was disappointing for several reasons.

Firstly, the room was not clean when I arrived. For example, there was dust on the furniture and the bathroom was not properly cleaned. In addition, the air conditioning was not working well, which made the room very uncomfortable.

Secondly, the service was slow. Whenever I requested assistance, I had to wait a long time. Moreover, the staff were not very helpful or friendly, which made the situation worse.

Finally, the food quality was below expectations. The meals were cold and lacked variety.

Therefore, I hope you will take my complaint seriously and improve your services. I look forward to your response.

Yours sincerely,

Hessa binnami

Dear Valued Guest,

Thank you for your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced.

Firstly, we are very sorry to hear that your room was not clean upon arrival. This does not meet our standards, and we will address this issue with our housekeeping team immediately. In addition, we will check the air conditioning system to ensure it is working properly.

Secondly, we regret that the service was slow and that our staff did not meet your expectations. We will provide additional training to improve our customer service.

Finally, we apologize for the food quality. We will review our menu and ensure better quality in the future.

Thank you again for your valuable feedback. We hope to have the opportunity to welcome you again and provide you with a better experience.

Yours sincerely,

Hotel Manager

# data[].attributes.body
Dear Hotel Manager,

I am writing to express my dissatisfaction with my recent stay at your hotel from 25th to 28th March. Firstly, when I arrived, my room was not ready on time, and I had to wait for nearly an hour in the lobby. Moreover, when I entered the room, it was not properly cleaned, as there was dust on the furniture and missing toiletries in the bathroom. In addition to that, the air conditioning was not working well, which made the stay uncomfortable. Furthermore, the Wi-Fi connection was weak and kept disconnecting, and finally, noise from nearby rooms disturbed my sleep.

Therefore, I would appreciate it if you could look into these issues and provide an explanation or compensation.

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Dear dhabia,

Thank you for your feedback regarding your stay. Firstly, I sincerely apologize for the delay at check-in, which happened due to an unexpected housekeeping backlog. However, we are improving our procedures to avoid this in the future. Moreover, I am very sorry that your room was not properly cleaned; consequently, I have informed the housekeeping team to strengthen their quality checks. In addition, the air conditioning and Wi-Fi issues have now been fixed by our maintenance team. Furthermore, we will introduce stricter noise control policies to ensure guest comfort. Finally, as an apology, we would like to offer you a discount on your next visit.

We hope to welcome you again under much better conditions.

Kind regards,

Hotel Manager

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Dear Hotel Manager,

I am writing to express my dissatisfaction with my recent stay at your hotel. First of all, the room was not clean when I arrived; for example, the bedsheets were dirty and there was dust on the furniture. In addition, the air conditioning was not working properly, which made the room very uncomfortable. Moreover, the service was disappointing because although I called reception several times, no one responded quickly, and as a result, I had to wait a long time. Furthermore, the food in the restaurant was not fresh and the menu options were limited. Overall, my experience did not meet my expectations; therefore, I would like an explanation and possible compensation for these issues.

Dear Valued Guest,

Thank you for your letter. First of all, we sincerely apologize for the inconvenience you experienced during your stay. We are very concerned about the cleanliness of your room; therefore, we will speak to our housekeeping team to prevent this issue in the future. In addition, we understand how uncomfortable the air conditioning problem must have been, so our maintenance team will check all rooms carefully. Moreover, we regret the delay in responding to your calls and will improve our service to ensure faster responses. Furthermore, we are sorry that the food did not meet your expectations, and we will review both quality and menu options. Finally, as a gesture of goodwill, we would like to offer you a discount on your next stay.

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Dear Hotel Manager,

I am writing to express my dissatisfaction with my recent stay at your hotel. Firstly, the room was not clean when I arrived; for instance, there was dust on the furniture and the bathroom was not properly sanitized. Moreover, the air conditioning was not working well, and as a result, the room was very uncomfortable.

In addition, the staff were not very helpful. For example, when I asked for assistance, they were slow to respond. Furthermore, the food served at the restaurant was disappointing because it was cold and lacked variety.

Another issue was the noise; although I expected a relaxing stay, the constant noise from nearby rooms made it difficult to sleep. Therefore, I believe my experience did not meet the standards I expected.

I hope you will take these issues seriously and improve your services. I look forward to your response.

Yours sincerely,

Latifa

Dear. Latifa,

Thank you for your feedback. Firstly, we sincerely apologize for the cleanliness issue; however, we will ensure that our housekeeping team improves their standards immediately. In addition, regarding the air conditioning problem, we will arrange maintenance checks to prevent such issues in the future.

Moreover, we regret that our staff did not meet your expectations. Therefore, we will provide additional training to improve their responsiveness. As for the food, we understand your disappointment; consequently, we will review our menu and food service quality.

Furthermore, we are sorry about the noise disturbance. Although we aim to provide a peaceful environment, we will take stricter measures to control noise levels.

Overall, we truly value your feedback, and we will work hard to improve. We hope to welcome you again for a better experience.

Yours sincerely,

Hotel Manager

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Subject: Response to Your Complaint

Dear Valued Guest,

Thank you for your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced.

Firstly, concerning the cleanliness of your room, we are very sorry. We have addressed this issue with our housekeeping team. Furthermore, we will ensure stricter cleaning standards in the future.

Secondly, regarding our staff behavior, we truly regret that you found them unhelpful. We take this matter seriously; therefore, we will provide additional training to improve customer service.

In addition, we apologize for the air conditioning problem. Our maintenance team has now fixed the issue to prevent it from happening again.

Finally, we are sorry that the food did not meet your expectations. We will review our kitchen procedures to ensure better quality and temperature of meals.

Overall, we appreciate your comments, as they help us improve. We hope to welcome you again and provide a much better experience.

Kind regards,

Hotel Manager

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Dear Hotel Manager,

I hope this message finds you well. I am writing to express my dissatisfaction with my recent stay at your hotel. Although I had high expectations, several issues negatively affected my experience.

Firstly, the room was not clean upon arrival; for example, the bedsheets were untidy and the bathroom was not properly sanitized. Moreover, the air conditioning was not working efficiently, which made the room uncomfortable, especially at night.

In addition, the hotel staff were not very responsive. Whenever I called for assistance, there was a significant delay in response. Furthermore, the noise coming from the hallway was quite disturbing, and therefore, I could not rest well.

Overall, while the location of the hotel was convenient, the service did not meet the expected standards. I would appreciate it if you could look into these issues.

Thank you for your attention, and I look forward to your response.

Yours sincerely,

A Concerned Guest

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Dear Hotel Manager

I am writing to complain about my recent stay at your hotel. I stayed there for two nights, and unfortunately, my experience was not satisfactory. Firstly, the room was not clean when I arrived, and I found dust on the furniture. Secondly, the air conditioner was not working properly, which made the room very uncomfortable, especially at night. In addition, the Wi-Fi connection was very slow, and I could not use it for my work. Moreover, the staff were not very helpful and took a long time to respond to my requests. I expected better service based on your hotel’s reputation. I hope you will take this complaint seriously and improve your services in the future.

Sincerely,

lulwa ahmed

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Dear Lulwa

Thank you for your feedback. We are very sorry for the problems you faced during your stay. This is not the service we want to provide.

We apologize for the dirty room and the air conditioner issue. We will make sure the room is cleaned properly and the problem is fixed. We are also sorry about the slow Wi-Fi and the delay from our staff. We will work on improving our service and response time.

We hope you will visit us again, and we will try to give you a better experience next time.

Best regards,

Manager

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Dear Hotel Manager,

I recently stayed at your hotel from March 20th to March 24th, and I feel compelled to bring some issues to your attention. Firstly, although the room was advertised as “fully air-conditioned,” the air conditioner was not functioning properly, which made my stay uncomfortable. Moreover, the housekeeping service was inconsistent; for example, my room was not cleaned on the second day. In addition, the Wi-Fi connection was very slow, which affected my ability to work during my stay. Furthermore, I found the breakfast options to be limited, especially for guests with dietary restrictions. I believe that with some improvements in these areas, the hotel could provide a much better experience. I would appreciate it if you could address these concerns and inform me of any measures you plan to take.

Thank you for your attention.

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Dear hotel manager

I am writing to express my dissatisfaction with my recent stay at your hotel. Although I had high expectations based on your reputation, several issues unfortunately affected my experience.

Firstly, the room was not as clean as expected. For instance, I noticed dust on the furniture and the bathroom had not been properly cleaned. In addition, the air conditioning system was not working efficiently, which made the room uncomfortable, especially during the night.

Moreover, the service was disappointing. Although the staff were polite, they were often slow to respond to requests. For example, I had to wait over an hour for extra towels. Furthermore, the breakfast provided was limited in variety and did not meet the standards I anticipated.

As a result of these issues, my stay was far from relaxing. Therefore, I kindly request that you look into these matters and consider offering compensation for the inconvenience caused.

I look forward to your response.

Yours faithfully,
reem.

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Dear reem,

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced.

Firstly, concerning the cleanliness of your room, this is certainly not the standard we aim to maintain. Therefore, we will address this issue immediately with our housekeeping team to ensure it does not happen again. In addition, we regret the problem with the air conditioning, and our maintenance team has now inspected and resolved the issue.

Moreover, we apologize for the delay in service. Although our staff strive to respond promptly, it is clear that we fell short during your stay. As a result, we will be providing additional training to improve efficiency. Furthermore, your comments about the breakfast have been noted, and we will work on expanding our menu options.

To make up for your experience, we would like to offer you a discount on your next stay.

Once again, we sincerely apologize and appreciate your valuable feedback.

Yours sincerely,
Hotel Manager.

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Dear Hotel Manager,

I am writing to express my dissatisfaction with my recent stay at your hotel. Firstly, when I arrived at reception, there was no record of my booking. As a result, I was asked to wait while the staff tried to resolve the issue. Consequently, I had to wait for approximately 45 minutes, which was extremely frustrating, especially after a long journey.

Furthermore, although the reception staff eventually found a solution, the delay caused unnecessary stress and inconvenience. In addition, I believe such mistakes should not happen, as they create a negative first impression for guests.

Overall, this experience did not meet my expectations. Therefore, I would appreciate it if you could investigate this matter and ensure better service in the future.

I look forward to your response.

Yours sincerely,

Badria

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Dear Badria,

Thank you for bringing this matter to our attention. Firstly, I would like to sincerely apologize for the inconvenience you experienced upon arrival. We fully understand that waiting for 45 minutes due to a missing booking record is unacceptable.

However, there was an unexpected error in our reservation system on that day. Nevertheless, this does not excuse the inconvenience caused. As a result, we are currently reviewing our systems and procedures to prevent this from happening again.

Furthermore, we will ensure that our reception staff are better prepared to handle such situations more efficiently. Therefore, we hope your next visit will be much smoother and more enjoyable.

Once again, we sincerely apologize and truly appreciate your feedback.

Yours sincerely,

Hotel Manager

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Dear Hotel Manager,

I am writing to express my dissatisfaction with my recent stay at your hotel. Firstly, although I had booked a meeting room in advance, I was informed upon arrival that it had been double-booked. As a result, I had no choice but to meet my clients in a much smaller room.

Furthermore, this situation was highly inconvenient, as the smaller room was not suitable for a professional meeting. Consequently, it created an uncomfortable environment and negatively affected the impression on my clients. In addition, I believe that proper organization should have prevented such an issue.

Overall, this experience did not meet my expectations. Therefore, I would appreciate it if you could look into this matter and ensure better management of bookings in the future.

I look forward to your response.

Yours sincerely,

Shaikha

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Dear Shaikha,

Thank you for your email and for bringing this issue to our attention. Firstly, I would like to sincerely apologize for the inconvenience caused by the double-booking of the meeting room. We understand how important it is to have a suitable space for professional meetings.

However, due to an internal scheduling error, the room was unfortunately booked twice. Nevertheless, this is not the standard of service we aim to provide. As a result, we are reviewing our booking system to prevent such situations from happening again.

Furthermore, we will ensure that alternative arrangements provided in the future meet our guests’ expectations. Therefore, we hope that your next experience with us will be much more satisfactory.

Once again, we sincerely apologize and appreciate your feedback.

Yours sincerely,

Hotel Manager

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Dear Hotel Manager,

I hope you are doing well. I am writing to express my dissatisfaction with my recent stay at your hotel, as I encountered several issues that affected my experience.

Firstly, there was no record of my booking at reception; therefore, I had to wait approximately 45 minutes before the issue was resolved. Although the staff eventually assisted me, the delay was quite inconvenient. In addition, the meeting room I had reserved was double-booked. As a result, I was مجبور to meet my clients in a smaller room, which was not suitable for a professional meeting.

Furthermore, I noticed that the towels in my bathroom were not changed overnight. When I contacted room service, I was informed that this was hotel policy based on environmental reasons. However, this was not communicated to me in advance, and consequently, it caused some inconvenience.

Overall, while I appreciate your efforts toward sustainability, I believe that better communication and organization are necessary. Therefore, I kindly request that you address these issues to improve future guests’ experiences.

Thank you for your time and consideration. I look forward to your response.

Yours sincerely,

Hemyan

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Dead Hemyan,

Thank you for your email and for bringing these matters to our attention. Firstly, I sincerely apologize for the inconvenience caused by the missing booking record. Although such situations are rare, we understand that waiting 45 minutes is unacceptable; therefore, we will review our reservation system to prevent this from happening again.

Secondly, I regret that the meeting room was double-booked. While we strive to manage bookings efficiently, an error clearly occurred. As a result, we will improve our scheduling procedures to ensure that all reservations are handled correctly in the future.

Furthermore, regarding the towels not being changed, this is indeed part of our environmental policy. However, we acknowledge that this should have been clearly communicated to you upon arrival. Consequently, we will ensure that all guests are informed in advance, so they can request fresh towels if needed.

Overall, we truly value your feedback, as it helps us improve our services. We sincerely hope you will give us another opportunity to provide you with a better experience.

Yours sincerely,

Hotel Manager

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Dear Hotel Manager,

I am writing to share my recent experience at your hotel and to offer some suggestions for improvement. Firstly, although I generally enjoyed the atmosphere, I believe there are a few areas that could be enhanced to provide guests with an even better experience.

For instance, the variety of activities available for guests seemed limited. Therefore, it would be beneficial to introduce more entertainment options, such as evening events or guided tours. In addition, while the hotel facilities are well-designed, clearer signs and directions would make it easier for guests to navigate the المكان.

Moreover, I noticed that the check-in process could be more efficient. As a result, reducing waiting times would greatly improve the first impression for visitors. Furthermore, offering more diverse menu options in the restaurant would cater to a wider range of preferences.

Overall, although my stay was pleasant, these improvements could make the experience even more enjoyable. Therefore, I hope you will consider these suggestions in the future.

Yours sincerely,

A Guest

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Dear Guest,

Thank you for taking the time to share your valuable feedback. Firstly, we are pleased to hear that you enjoyed the overall atmosphere of our hotel. At the same time, we truly appreciate your constructive suggestions.

Regarding the activities, we agree that expanding our entertainment options would enhance the guest experience. Therefore, we are currently planning to introduce more events and guided activities. In addition, we appreciate your comment about signage; consequently, we will work on improving directions throughout the hotel.

Concerning the check-in process, we understand the importance of efficiency. As a result, we are reviewing our procedures to reduce waiting times. Moreover, your suggestion about diversifying the menu is highly appreciated, and we will coordinate with our culinary team to offer a wider selection.

Finally, although we are glad your stay was pleasant, we are always striving to improve. Therefore, your feedback is extremely valuable to us.

Yours sincerely,

Hotel Manager

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Dear Hotel Manager,

I am writing to express my extreme dissatisfaction with my recent stay at your hotel. Unfortunately, several issues arose that made my experience very unpleasant.

First of all, there was no record of my booking at the reception. As a result, I had to wait for 45 minutes before being assisted. Furthermore, the meeting room I had reserved was double-booked. Consequently, I was forced to meet my clients in a much smaller, cramped room, which was quite embarrassing.

In addition to this, the housekeeping service was poor. The towels were not changed in the bathroom overnight. When I called room service, I was told that this was "hotel policy," which I find hard to believe for a hotel of your standing.

To conclude, I am very disappointed with the lack of professionalism. I hope you will look into these matters seriously to ensure they do not happen again. I look forward to hearing your explanation.

Sincerely,

A Disappointed Guest

Dear Guest,

Thank you for bringing these matters to our attention. I would like to offer my sincerest apologies for the inconveniences you experienced during your stay.

Regarding the booking error, it was due to a temporary system glitch. However, we understand that waiting for 45 minutes is unacceptable. As for the meeting room, I am deeply sorry for the double-booking. In the future, we will implement a double-check system to avoid such mistakes.

Concerning the towels, there seems to have been a misunderstanding. Although we have an eco-friendly policy, towels should always be replaced upon request. I have already spoken to the housekeeping supervisor to clarify this.

In conclusion, your satisfaction is our priority. Therefore, we would like to offer you a 20% discount on your next visit. We hope to have the chance to provide you with a much better experience.

Best regards,

The Hotel Manager

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Dear Hotel Manager,

I hope you are doing well. I am writing to express my dissatisfaction with my recent stay at your hotel, as I encountered several issues that affected my experience.

Firstly, there was no record of my booking at reception; therefore, I had to wait approximately 45 minutes before the issue was resolved. Although the staff eventually assisted me, the delay was quite inconvenient. In addition, the meeting room I had reserved was double-booked. As a result, I was مجبور to meet my clients in a smaller room, which was not suitable for a professional meeting.

Furthermore, I noticed that the towels in my bathroom were not changed overnight. When I contacted room service, I was informed that this was hotel policy based on environmental reasons. However, this was not communicated to me in advance, and consequently, it caused some inconvenience.

Overall, while I appreciate your efforts toward sustainability, I believe that better communication and organization are necessary. Therefore, I kindly request that you address these issues to improve future guests’ experiences.

Thank you for your time and consideration. I look forward to your response.

Yours sincerely,

Hessa

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Dead Hessa,

Thank you for your email and for bringing these matters to our attention. Firstly, I sincerely apologize for the inconvenience caused by the missing booking record. Although such situations are rare, we understand that waiting 45 minutes is unacceptable; therefore, we will review our reservation system to prevent this from happening again.

Secondly, I regret that the meeting room was double-booked. While we strive to manage bookings efficiently, an error clearly occurred. As a result, we will improve our scheduling procedures to ensure that all reservations are handled correctly in the future.

Furthermore, regarding the towels not being changed, this is indeed part of our environmental policy. However, we acknowledge that this should have been clearly communicated to you upon arrival. Consequently, we will ensure that all guests are informed in advance, so they can request fresh towels if needed.

Overall, we truly value your feedback, as it helps us improve our services. We sincerely hope you will give us another opportunity to provide you with a better experience.

Yours sincerely,

Hotel Manager

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Dear Hotel Manager,

I am writing to complain about my recent stay at your hotel. Although I was expecting a comfortable experience, I was quite disappointed with the service.

Firstly, the room was not properly cleaned. The floor was dirty, and the bed sheets did not seem fresh. In addition, the bathroom was in poor condition, which made my stay very uncomfortable.

Secondly, there was a lot of noise, especially during the night. As a result, I could not sleep well, which affected my overall experience.

Moreover, the service was not satisfactory. The staff were not very responsive, and it took a long time to receive simple requests. For instance, when I asked for assistance, no one came quickly.

Finally, some of the facilities were not working properly, which made the situation even worse.

For these reasons, I am very dissatisfied with my stay. I hope you will take this matter seriously and improve your services.

Yours sincerely,

[Dhabia]

The reply

Dear Guest,

Thank you for your letter. We are sorry to hear about your recent experience at our hotel.

Firstly, we sincerely apologize for the cleanliness issues. This is not acceptable, and we will make sure our housekeeping team improves their standards immediately. In addition, we will inspect the bathroom and ensure everything is properly maintained.

Secondly, we regret the noise disturbance you experienced. We will take action to reduce noise levels and ensure a more peaceful environment for our guests.

Moreover, we apologize for the slow service. We will work on training our staff to be more responsive and helpful. Your feedback is very important to us.

Finally, regarding the facilities, we will check and repair any problems as soon as possible.

Once again, we are truly sorry for the inconvenience caused. We hope you will give us another chance in the future.

Yours sincerely,

Hotel Manager

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1

Dear Hotel Manager,

I am writing to express my disappointment about my recent stay at your hotel last weekend. Although I chose your hotel because of its good reputation, my experience was not satisfactory.

Firstly, when I arrived, I had to wait almost one hour before checking in. This was very inconvenient because I was tired after traveling. Secondly, the room was not as clean as I expected. For example, the bathroom floor was wet and the bed sheets did not look fresh. In addition, the air conditioning was not working properly, and therefore the room was too warm during the night.

Moreover, I was also unhappy with the hotel restaurant service. Although the staff were polite, the food arrived very late and it was cold when it reached our table. Finally, the internet connection in my room was very weak, which made it difficult for me to complete some important work.

I hope you will take these problems seriously. I would appreciate it if you could improve your services in the future. I am looking forward to hearing from you soon.

Yours faithfully,
A Guest

2

Dear Guest,

Thank you for your letter. Firstly, I would like to apologize for the problems you experienced during your stay at our hotel. We truly value your feedback because it helps us improve our services.

Regarding the delay at check-in, we are very sorry for the inconvenience. On that day, the hotel was extremely busy; however, we are now working to improve our reception service in order to reduce waiting time. Secondly, we are also sorry to hear about the cleanliness of your room. Therefore, we have spoken to the housekeeping team to make sure this situation does not happen again.

In addition, we apologize for the problem with the air conditioning. Our maintenance staff has already checked the system to prevent similar issues in the future. Concerning the restaurant service, although the staff tried their best, we understand your disappointment, and we will improve our service speed.

Finally, we regret the weak internet connection. For this reason, we are currently upgrading our network.

Once again, we sincerely apologize and hope you will give us another chance to serve you better in the future.

Yours sincerely,

Hotel Manager

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The Complaint Letter

Dear Hotel Manager,

I am writing to formally complain about my recent stay at your hotel. Although I had high expectations, my experience was very disappointing. First of all, the room was not ready when I arrived, despite having a confirmed reservation. Furthermore, once I entered the room, I noticed that the air conditioning was not working properly. Consequently, the room was extremely uncomfortable throughout the night.

In addition to this, the service at the restaurant was very slow. Even though the food was tasty, we had to wait for over an hour to be served. Moreover, the staff seemed indifferent to our concerns. To sum up, I feel that the service did not match the price paid. I hope you take these issues seriously. Otherwise, I will have to share my negative experience online.

Sincerely,

A Disappointed Guest

The Manager’s Reply

Dear Valued Guest,

Thank you for your letter regarding your recent stay. First and foremost, please accept my sincere apologies for the inconveniences you faced. Regarding the delay with your room, we had an unexpected technical issue with our check-in system. As a result, some rooms were not updated in time. However, this is no excuse for the frustration it caused you.

In response to your concern about the air conditioning, I have instructed our maintenance team to inspect the unit immediately so that this does not happen again. Additionally, I have spoken with the restaurant manager to improve our service speed. Nevertheless, we are currently training new staff to ensure better efficiency. In conclusion, we are committed to providing excellent service and hope to welcome you back soon.

Best regards,

The Hotel Manager