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1. Ensure all office staff feel supported at all times.

2.Continue to ensure all awarding body requirements are adhered to and to inform staff of any updates to rules, regulations and/or paperwork especially in the invigilation of online and paper examinations.

3.To ensure exams are processed timely and learners are registered and claimed accurately to ensure a smooth running towards the end of their journey.

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1 Support all the team.
2. Ensure knowledge and understanding is up to date with all Ofstead requirements.
3. To ensure we continue to develop and deliver a high quality product that surpasses learners expectations

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1. To make sure all enrolments/progressions/sustainments are compliant with funding providers rules.
2. To track all ESF learners in order to make informed comparisons with projections of funding.
3. To keep up-to-date and be pro-active with regards to funding provider guidance and rules to ensure the efficient processing of payments to NGTC.

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1. Continue to produce error reports to provide ongoing support to management team
2. Liaise with funders and providers to ensure all enrolment paperwork is validated on time in full
3.Support tutors / assessors in line with company paperwork requirements.

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1. Support learners before, during and after training with any concerns to personal behaviour and welfare as the Pastoral and Welfare Lead.

2. Ensure effective tracking of attendance is carried out weekly to record any absences and keep a working relationship with learners.

3. Support ESF start numbers and retention rates by carrying out welcome calls prior to start date and attendance checks throughout.

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1. Bring Apprenticeship files up to date and liaise with Mike and Willie for comprehensive handover.

2. Familiarise myself with standards relating to Project Management and Junior Consultant.

3. Liaise with Carrie to ensure all apprenticeship folders meet standards and are ready for Ofsted.

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1 - Design and implement replacement document/process for annual appraisals with a view to redice associated work related stress and promote positive mental health in the work place.

2 - Help develop team leaders/managers confidence and skills when competing KPI’s with their teams to ensure they assist in the journey towards achieving strategic goals.

3 - Discuss required CPD and assist staff in selection and booking processes, whilst ensuring CPD logs are updated correctly and timely

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1. Ensure comprehensive IAG is given to both candidates and their referral partners prior to enrolment onto NGTC training courses.

2. Follow the revised NGTC Employer Engagement Strategy.

3. Ensure there are robust destinations for candidates to progress into by inviting a mix of security employers with vacancies  into the training room to engage with the group and take applications.

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Learner journey-
From induction to completion ensure involvement and support in all areas of learning ensuring we cater for each individual learning style.
Provide proactive service delivery each learner benefitting from regularly updated course materials .
Support each tutor by providing as much course/ learner information as required to allow for smooth handover transfer

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1. Support QM & SMT by providing data reports on a weekly/monthly basis to support 1-1s and progress reviews

2. Ensure NGTC remain complaint in regards to the ILR funding rules and to ensure all learners are eligible for funding

3. Support the implementation of data systems i.e OneFile

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Joseph Wooder - Business Development Manager

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Joseph Wooder - Business Development Manager

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1. Promote new NGTC initiatives for additional engagements ('Where are you now', 'Ballot Box', OneFile system) with employers.

2. Produce effective monthly forecasts to monitor and action against timely success rates.

3. Implement revised employer engagement strategy.

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1. Enhance Employability training materials with a view to utilising more engaging ways, promoting technology where possible.

2. Ensure more effective personal and learner time management to allow for smarter working and allow for space to focus and "be there" for learners more.

3.  Ask for support sooner if needed so targets are met more succinctly and allows for a better learner journey

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1 Ensure that all paperwork is up to date and handed in ASAP.

2 Make learning fun within the classroom to keep them engaged and not " death by power point".

3 Support everyone you can in ever which way you can, learn to accept your own failing so improvement can be made.

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1. Support Leadership team through the Ofsted inspection.

2. Ensure NGTC remain compliant with all ESFA/ESF contracts

3. Chairing monthly performance monitoring review with apprenticeship team.

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1. Prepare NGTC for Ofsted.
2. Ensure we deliver quality programs, consistency in all areas from TLA to Compliance.
3. Support staff through the Ofsted Inspection.