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Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
* Help remember and process the items in the shopping cart.
* Understand and save user's preferences for future visits.
* Keep track of and serve advertisement with a 3rd party.
* Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

Email Newsletter Signups

If you would like to sign up for our email newsletter, we'd love to have you join our list! You can do so at the bottom of the page. We promise to never sell your information to any third parties, and we won't overload you with unwanted emails.

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Do we use 'cookies'? Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

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Shipping & Returns - Red Raider Outfitter

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Shipping & Returns - Red Raider Outfitter

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We're proud of our lightning-fast processing & shipping.
We have partnered with FedEx so that our customers receive their Red Raider gear as quickly as possible! Most orders will ship out within 24 hours on business days when all items are in stock. Priority-shipping orders placed by 12:00pm CST Monday through Friday will ship out the same day when all items are in stock. There are a few items that may take a little longer or ship separately which will be noted on the website.

Pick-Ups(Curbside): When ordering pick-ups, we ask that you please give us 3-5 business days to process you order. When the order is beginning to be processed you will receive a "Shipped" notification. This does not mean we are shipping your order, it is a default in the system that we cannot change. The "Shipped" notification really means that we have printed out the packing slips for you order and we are beginning to process the items on your order. When your order is actually ready you will receive an automated text notification from us letting you know when to pick up.

Items that contain "Dropship" anywhere in the description or title are items that ship directly from the manufacturer. If you have an order with a Dropship item then part of your order will ship from us and the Dropship item will ship separately directly from the manufacturer. These items normally ship within 2-3 weeks however it can be a shorter or longer shipping time depending on the manufacturer. Unfortunately we are not provided any tracking information from the manufacturing companies so we will not be able to provide a tracking update on these items.

Pre-Orders: Items that are designated as "Pre-Order" will normally have a expected ship date, which is the date that we are given by the manufacturer, and therefore frequently change depending on the manufacturing process. If there is no expected ship date next to the pre-order then it means the manufacturer cannot give us an estimate on how long it is going to take. Orders that contain a Pre-Order item will not be shipped out until we have everything that is included on your order, including the pre-order items.

*FedEx delivers Monday through Friday to physical addresses (please, no P.O. boxes). FedEx does not pick up or deliver packages on Saturday or Sunday even if it is an Overnight or 2-Day shipment.

You will receive FedEx tracking information for your order as soon as the shipping label is created. Once the order is actually shipped out you will see movement on your tracking number.

Priority processing is given to orders that select priority shipping (Overnight and 2-Day).

Processing and shipping times are based on business days, Monday through Friday (excluding holidays)

If your order contains items that are out of stock, we will contact you via email before shipping out your package.

Our standard option, but it's fast! These orders will typically ship out in 24-48 hours. If you are shipping to a Texas address, transit time is usually one to two days with most orders arriving within two days. FedEx Ground : For orders shipping to Alaska, Hawaii, Puerto Rico and all international orders, shipping charges will be adjusted and emailed to you before processing your order.

Orders placed by 12:00pm CST Monday-Friday, will ship out same day and will be delivered in 2 FedEx business days (Monday-Friday). If you order by noon on Monday, you should expect to receive your package by the end of day Wednesday. If you order by noon on Friday, you should expect to receive your package by the end of day Tuesday. (Please do not count the day your order ships when calculating delivery time.)

Orders placed by 12:00pm CST Monday-Friday FedEx Next Day Air: , will ship out same day and will be delivered by the end of the next FedEx business day (Monday-Friday). If you order by noon on Monday, you should expect to receive your package by the end of day Tuesday. If you order by noon on Friday, you should expect to receive your package by the end of day Monday.

Military Shipping Options: We are pleased to send packages to Red Raiders in the military! Orders shipping to APO and FPO addresses will ship out via USPS Priority Mail. USPS does not provide tracking information for these packages and delivery time varies based on the destination. (Middle East Regions: Typically 7-14 business days, All Other Regions: Typically 7-9 business days)

: Red Raider Outfitter will make every effort to prepare your package as quickly as we can for timely delivery by FedEx. Due to high shipping volumes and adverse weather during the holiday season, initial processing and FedEx delivery times may be delayed. Our team will do their best to provide updates and notifications during these times to help you choose the best shipping option.
RETURNS & EXCHANGES
Our return policy is easy.
Items purchased online that are in their original condition and original packaging which have not been used, laundered, or worn and still have their original tags may be returned or exchanged within 30 days from date of purchase. All returns and exchanges must be accompanied by their original receipt of purchase. Approved refunds will be issued back to the original payment method.
There are no refunds or exchanges on hot market, date sensitive items, items with player's numbers such as game day and bowl merchandise, jerseys, Kingsbury memorabilia or personalized custom items. All SALE items are a final sale.
Return process at-a-glance.
So you're not thrilled with your order? Whatever the reason, simply return the item(s) within 30 days of purchase and we will exchange or refund back to the original payment method. Just enclose the item(s) in a secure package with the tag(s) attached and send with your packing slip/order confirmation back to our warehouse address that is on your order and at the bottom of the page.

Products damaged in shipment.
Carefully examine each package for damage. This includes tears in the boxes, crushed corners or edges, dents, open or wet boxes, torn bags, etc. If you receive an item that appears to be damaged in shipment, please notify our Red Raider Outfitter E-commerce team immediately so that we may file a claim with FedEx. You can email our customer service team (orders@redraideroutfitter.com) a picture of the damage and the order information so that a claim can be submitted. Please keep all packing and shipping cartons and materials while awaiting instructions for return or replacement. We will contact FedEx to file any claims that may be needed and contact you in the appropriate time frame as designated by FedEx.

Time needed for credit and return.
Please allow approximately 10 business days to process your return or exchange once it arrives at our facility. If you are exchanging or returning an item purchased for you as a gift, please contact Red Raider Outfitter for instructions on receiving merchandise credit BEFORE sending the item(s) back! Refunds can only be applied to the original form of payment.

Please send your returns and exchanges to:

Red Raider Outfitter
RETURNS
6033 45 th St, Suite #B
Lubbock, TX 79407

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We're proud of our lightning-fast processing & shipping. We have partnered with FedEx so that our customers receive their Red Raider gear as quickly as possible! Most orders will ship out within 24 hours on business days when all items are in stock.

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We understand that shopping online can sometimes be frustrating which is why our dedicated team works hard to provide you the best possible shopping experience.

Please fill out the form below the map and we will respond to you via email within 24-48 hours. If you prefer to talk to someone on the phone, our E-commerce team can be reached at (806) 762-1053, Monday - Friday 10am-5pm CST.

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We understand that shopping online can sometimes be frustrating which is why our dedicated team works hard to provide you the best possible shopping experience. Please fill out the form below the map and we will respond to you via email within 24-48 hours.

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an official retailer of texas tech university

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Red Raider Outfitter - Gift Certificates

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Red Raider Outfitter! Texas Tech Face Masks and gear straight from Lubbock! Alumni Owned. Student Operated. Largest selection of Red Raider, apparel, shirts, gifts, and more!

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A landmark of Texas Tech since 1975, Red Raider Outfitter is a destination stop for fans and alumni. Hosting thousands of fans on game day, the store has become a platform where stories of legendary victories are shared and celebrations are reminisced about. Every campus has the shop that has seen it all... we're that store, and take pride in having that honor.

We've been around since 1975, living out a long-standing tradition of exceptional products, top-notch service, and a fun shopping experience! Our in-house design team creates quality collegiate sportswear and apparel with the most innovative designs and highest standards of craftsmanship. Red Raider Outfitter is alumni-owned, student-operated and local.
HOME OF THE ORIGINAL
Ever wondered where "Wreck 'Em Tech" came from? In the early 90's Red Raider Outfitter coined the phrase, later adopted by the University, with our first "Wreck 'Em Tech" game day t-shirt. It's with great fan anticipation that we create and release a new official game day t-shirt for the upcoming season. Fans know that the only place to buy the real thing is at Red Raider Outfitter. You'll understand after your first game. We create the shirt Jones Stadium wears.

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A landmark of Texas Tech since 1975, Red Raider Outfitter is a destination stop for fans and alumni. Hosting thousands of fans on game day, the store has become a platform where stories of legendary victories are shared and celebrations are reminisced about. Every campus has the shop that has seen it all...

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Texas Tech Red Raiders Gifts and Souvenirs

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Texas Tech Red Raiders Gifts and Souvenirs

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Texas Tech Red Raiders Gifts and Souvenirs

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Amazing gift ideas from Red Raider Outfitter. Check out some of our best selling items!

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Texas Tech Red Raiders Hats - Red Raider Outfitter

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Texas Tech Red Raiders Hats - Red Raider Outfitter