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Business Model Canvas's Restaurant Zhi Wei (Link youtube for video

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Business Model Canvas's Restaurant Zhi Wei (Link youtube for video

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https://www.youtube.com/watch?v=vLHzftnNxd8

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Business Model Canvas 's Restaurant Zhi Wei

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Business Model Canvas 's Restaurant Zhi Wei

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Day 10
Today is my tenth day doing SIEP at Zhi Wei Restaurant.  First, I performed food preparation duties.  I also arranged table settings and maintained a tidy dining area.  After that, I served customers when customers sitting on the seat.  I presented menu and questioned about menu items if required.  I had to inform customers for daily economic rice.  I taken orders from customers for food and beverages.  I communicated order details to Mr. Lai.  I prepared hot, cold and mixed drinks for customers.  I served cook foods and drink orders to customers.  Importantly, I have to provide good customer service to customers.  The economic dish and drinks have difference in everyday.  Example, chrysanthemum and red bean soup on Tuesday so longan and barley in another day.  This will enhance customer satisfaction.  I cleaned tables after customers have finished dining.  I removed dishes and glasses from tables and carried dirty dishes and glasses to kitchen for cleaning.  The glasses and dishes after cleaning had been put the shelf.  I worked until specified time on the tenth day.

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Day 9
Today is my ninth day doing SIEP at Zhi Wei Restaurant.  Start, I performed food preparation duties.  Then, I served customers when customers sitting on the seat.  I presented menu to customers and questioned about menu items if required.  I also informed customers for daily economic rice.  I taken orders from customers for food and beverages. I worked in the restaurant who heard the various different languages and dialects. I can hear the various of Chinese dialect as Hokkien, Teochew, and Cantonese. I also heard the Indian people speaking Tamil. I learned the various of Chinese dialect when I taking orders for Chinese customers. It is serving customers easily. Importantly, I remembered a little bit the pronunciation of various of Chinese dialect for menu items and beverages. I served cook foods and beverages to customers.  I cleaned tables after customers have finished dining.  I also removed dishes and glasses from tables and taken them to kitchen for cleaning.  The glasses and dishes after cleaning had been put on the shelf.  I worked until 2.45 pm because this month is semester break.  That month is semester break so the customer segment is workers and local communities.

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Day 8
Today is my eighth day doing SIEP at Zhi Wei Restaurant.  I started to perform food preparation duties.  Then, I served customers when customers sitting on the seat.  I presented menu to customers and questioned about menu items if required.  I also informed customers for daily economic rice.  I taken orders from customers for food and beverages.  I served food and beverages to customers.  Mr. Lai and his wife always take notice and remember for old customers's favor.  Example, Indian people like to drink soy bean and cola-cola however workers like to drink white coffee.  The workers like to drink white coffee that it can refreshing them on the work.  The university students like tea, 100 plus, chrysanthemum, longan, barley and red bean soup.  Mr. Lai and his wife prepared the beverages according customers's favor.  This will reduce opportunity of wasting materials.  Another, this is reason customers like to patronize their restaurant.  I cleaned tables after customers have finished dining.  I also removed dishes and glasses from tables and taken them to kitchen for cleaning.  I worked until specified time on the eighth day.

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Day 7
Today is my seventh day doing SIEP at Zhi Wei Restaurant. First, I performed food preparation duties.  After, I served customers when the customers sitting on the seat.  I presented menu to customers and questioned about menu items if required.  I also informed customers for daily economic rice.  I taken orders from customers for food and beverages.  I served food and beverages to customers.  I can learn from Mr. Lai and his wife that how manage long-term business in keen competition.  Many competitors are near by Zhi Wei Restaurant like as Restaurant Mee Chin, Restaurant Mee Kelate, Kedai Makan Farqan, and others.  Mr. Lai and his wife managed their business upon their conscience.  They cooked foods, steeped beverages and  marked price for peace of conscience.  Mr.Lai cooked foods and steeped beverages that will consider the health of customers.  Mr. Lai cooked foods which avoid more used ajinomoto mono sodium glutamate to enhance the flavor of foods.  His wife steeped beverages which avoid using pigment be like the beverages.  Nowadays, more people wanted to earn more profit with using pigment to be more similarly the beverages that can less using the material as barley, chrysanthemum and Ribena. Mr.Lai and his wife also marked price of foods, beverages and economic rice that compared with other competitors. The price does not become customers's burden and affects customers reduce coming their restaurant. I cleaned tables after customers have finished dining. I also removed dishes and glasses from tables and taken them to kitchen for cleaning. I worked until 2.45 pm on the seventh day.

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Day 6
Today is my sixth day doing SIEP at Zhi Wei Restaurant. I performed food preparation duties. I served customers when the customers sitting on the seat. I presented menu to customers and questioned about menu items if required. I also informed customers for daily economic rice. I taken orders from customers for food and beverages. I served food and beverages to customers. When doing SIEP at the restaurant， Mr.Lai and his wife were a great help to me that how to manage their business.  They are not only communicated with customers to resolve complaints or ensure satisfaction on the economic rice and cook foods which they communicating with customers's daily life and concerning the customers. This will close relationships with customer segment. The customer segment is UMK students, local communities, and workers. I cleaned table after customers have finished dining.  I also removed dishes and glasses from tables and taken them to kitchen for cleaning.  I worked until specified time on the sixth day.

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Day 2
Today is my second day doing SIEP at Zhi Wei Restaurant.  I performed food preparation duties such as peeling prawn, peeling off onions, cutting the onions, and breaking eggs. After, I served customers. I presented menu to customers and questioned about menu items if required. I answered the customer's question as the name of foods items in the menu are be calling different for customers so I have to explained the difference that the name is based to the states but totally is same thing. I taken orders from customers for food and beverages.  I served food and beverages to customers.  Mr.Lai 's wife also taught I that checking with customers to ensure they are enjoying their meals and take action to correct any problems.  Some customer can't accept spicy food and have to remember the customers because the customers will be customer segment.  I cleaned tables after customers have finished dining.  I also removed dishes and glasses from tables and taken them to kitchen for cleaning.  I worked until 2.45 pm.

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Day 1
Today is my first day doing Students in Enterprise Programme (SIEP) at Zhi Wei Restaurant.  I have been introduced the scopes of work.  The scopes of work are take orders from customers for food or beverages, serve food or beverages to customers, present menu to customers and answer questions about menu items if required, clean tables after customers have finished dining, prepare hot, cold and mixed drinks for customers, inform customers for daily economic rice, remove dishes and glasses from tables and take them to kitchen for cleaning, perform cleaning duties, and perform food preparation duties.  So far, my work was changed with the situation of restaurant and customers.  Importantly, I just followed the boss and his wife' order.  Mr.Lai Weng Kong and his wife, Mrs Lou Lee Lee were arranged I that performing food preparation duties.  After, I prepared hot, cold and mixed drinks for customers.  If the customers wanted the tin of drink, I only prepared glass or glass and ice.  I cleaned tables after customers have finished dining.  I also have removed dishes and glasses from tables and take them to kitchen for cleaning.  I started working from 9.00 am until 2.45 pm.

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Day 4
Today is my fourth day doing SIEP at Zhi Wei Restaurant.  Start, I performed food preparation duties.  I served customers when the customers coming in and sitting on the seat.  I will present menu to customers and question about menu items if required.  I also informed customers for daily economic rice.  I taken orders from customers for food and beverages.  I served food and beverages to customers.  I also can learn some experience from Mr. Lai 's wife.  His wife treated customers friendly no matter the customers are new or old.  The customer as visitor from other state isn't where can buy bus ticket and book hotel.  His wife provided the customer with information about local areas including giving directions.  Mr. Lai and his wife also kindly sent the customer to the hotel reservation after closing the restaurant.  I cleaned tables after customers have finished dining.  I also removed dishes and glasses from tables and taken them to kitchen for cleaning.  I worked until 2.45 pm on the fourth day.

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Day 3
Today is my third day doing SIEP at Zhi Wei Restaurant.  First, I performed food preparation duties.  I served customers.  Then, I will present menu to customers and question about menu items if required.  In the same time, I also informed customers for daily economic rice. I taken orders from customers for food and beverages. I served food and beverages to customers.  Mr.Lai 's wife taught how steeped tea and white coffee that the way isn't complex.  The step of steeping tea and white coffee is not same.  For tea, I have to steep the packaging tea in boiling water in the jug after pouring in the customer's glass.  I must add some water and ice if customer wanted iced tea.  So, a glass of tea is done.  For white coffee, I have to steep the packaging white coffee with boiling water in the customer's glass directly.  If the customer wanted iced white coffee, added the ice.  The customer wanted to package tea or white coffee that I must steep tea or white coffee in the glass then pouring in the plastic cup.  The packaging tea or white coffee is done.  I cleaned tables after customers have finished dining.  I also removed dishes and glasses from tables and taken them to kitchen for cleaning.  I worked until 2.45 pm on the third day.

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Day 5
Today is my fifth day doing SIEP at Zhi Wei Restaurant. I start performed food preparation duties. I served customers when the customers sitting on the seat. I presented menu to customers and questioned about menu items if required. I also informed customers for daily economic rice. The customers taken the rice then choosing the favorite dish.  After that, the customers paid at the counter.  The customers have self-service when choosing economic rice.  I only taken orders from customers for food and beverages.  The food is cook foods as Penang foods in the menu. I served food and beverages to customers. Sometimes, customers taken orders the cook foods before 10.00 am so I have to inform the customers whenever they want or not to wait. If the customers can't wait, I can recommend the customers  try to eat economic rice.  The customer didn't want to choose the economic rice so I have to say sorry for the customer.  The cook foods is been cooked start from 10 am.  I cleaned table after customers have finished dining.  I also removed dishes and glasses from table and taken them to kitchen for cleaning.  I also worked until specified time.