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Cultural components to consider

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Space for postining your writing practice emails 

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Space for postining your writing practice emails 

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Space for your feedback on the series of Writing Skills Workshop

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Space for your feedback on the series of Writing Skills Workshop

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What have we learned to do today?
1.
2.
3.

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Professional Email Etiquette & Cultural Context Awareness

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Professional Email Etiquette & Cultural Context Awareness

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In Workshop 3, we will learn:
1) how to email appropriately  various recipients from different cultural context;
2) how to apply cultural components in composing emails to international professors

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A number of Asian countries, in particular China and Japan

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Various European countries, placing an emphasis on Germany and the UK

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The US and different English-speaking countries (with Anglo-Saxon cultures)

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Chapters 7-9 from English for Academic Correspondence by Adrian Wallwork

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Chapters 7-9 from English for Academic Correspondence by Adrian Wallwork

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Cultural Context Awareness in Writing Emails

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Cultural Context Awareness in Writing Emails

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1)  Use punctuation appropriate to a certain language.
For example:
Professor Johnson, good morning! (Russian punctuation and salutation)

2) The CAPITALIZATION of some personal pronouns.
For example:
I vs i
you vs You

3) Use standard phrases rather than loan translations from your own language (see the examples below).

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Top 5 Common Mistakes in Language and Style of Your Emails

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Top 5 Common Mistakes in Language and Style of Your Emails

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English for Academic Correspondence by Adrian Wallwork

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Check the email before clicking on the Send button:

Am I sending this email to the right person?

Have I written something appropriate (or action-oriented) in the subject line?

Have I greeted the recipient respectfully?

Have I spelled the recipient’s name correctly?

Have I organised my email contents in clearly divided short paragraphs and/or bullets, using clear, simple and direct language? (Note: Try to avoid blocks of text overloaded with information, don't force your recipient make sense of it all.

Have I formulated the request(s) properly? (Note: Keep up to 2 requests in one email, overwise it may sound very ambiguous.)

Spelling errors? Have you run your email through a spell check?Appropriate punctuation? Accurate information?

Have you mentioned any documents or froms to read or fill in? (Note: Always tell your recipient when you have attached a document.)

Have you made sure that your email comply with academic email etiquette? Have you considered all possible cultural components in the emails?

Have I signed off the email?

Is the email address of the recipient correct? (Note: Add the email address last, if you don't want to send an email accidentally before you have finished writing and proofing the message.)

Is there anything important to add to the list of proofreading guidelines?

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Collaborative activity: Formulating guidelines for crafting a professional international 

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Collaborative activity: Formulating guidelines for crafting a professional international 

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What to consider if you need to email overseas?
Use the home reading articles:

- Cross-Cultural Communication and International Email Etiquette
http://www.legalmanagement.org/sites/default/files/tips-trends_7.pdf
- Master the Art of Global Mail Etiquette
http://www.bbc.com/capital/story/20131106-lost-in-translation
-  Intercultural Communication: High- and Low-Context Cultures

https://online.seu.edu/high-and-low-context-cultures/

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A brief recap of key ideas from the previous workshop

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A brief recap of key ideas from the previous workshop

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We learned:
1) how to edit and proofread your emails at different language levels. Please share your favorite or most useful language tip you learned last time in the comment box;
2)  which expressions to make your request emails look polite. Let's try to recall the phrases from the video (request emails);
-Could you please
-Sincerely yours
-I would like to do smth
-Thank you for your spent time
- I would be very grateful if you ...
-Please find attached...
3) about some email etiquette rules to make contact with academics.

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Imagine that yesterday one of your instructors, Prof. Denisov, mentioned that Dr. May is thinking of having one intern to host in her lab. On the same day you received an email which you haven't replied yet.  Mind that Prof. Denisov hasn't presented you to Dr. May, they have just agreed that you will get in touch with her to introduce yourself and find out about an intern position.

Use an email template to email back.

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Brainstorm in your group
1)  Is Russia a high- or low- culture country?
2) What should Russian students take into consideration while composing an email to American and European professors? How will the written communication change if they try to approach professors from various Asian countries?

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Reading:
1) Chapters 7-9 from English for Academic Correspondence by Adrian Wallwork

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