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5 A customer has arrived at a show and decided that the tickets they purchased are too far away from the stage to see the performance properly. The customer is furious and returns to the box office to complain about the ticket allocation.

How should the attendant in the box office handle this situation?

(A) Ask the customer to leave and come back when they have calmed down and can

rationally discuss the situation.

(B) Speak to the customer calmly, apologise for the issue and, if needed, call a manager to help rectify the situation.

(C) Listen to the customer’s complaint, apologise for the issue, but explain there is

nothing that can be done.

(D) Call security to ensure the situation does not get out of hand, listen to the

customer, but explain that there is nothing that can be done.

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2. A week before a scheduled performance, a box office staff member receives a call from a patron whose tickets have not yet arrived. Which of the following is the appropriate course of action?
A. Transfer the call to the manager B. Listen to, respond and follow up the call
C. Refer the patron to the condition of sale policy
D. Ask the caller to phone back later in the week

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1 Which of the following is government legislation that specifies requirements relating to first aid, risk management and hazard identification?

(A) The Workplace Safety Charter 1984 (NSW)

(B) The Public Health Act 1991 (NSW)

(C) The Anti-discrimination Act 1977 (NSW)

(D) The Occupational Health and Safety Regulations 2001 (NSW)
Workplace Health and Safety Act 2011

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2 Assume that a fire starts backstage during a performance and sets off a fire alarm.

What is the first step that should be taken in this situation?

(A) Turn the fire alarm off.

(B) Pour water onto the fire.

(C) Try to put the fire out using a CO2 extinguisher.

(D) Begin evacuation procedures.

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3  A metal plate with a cut-out design used in a lantern is known as which of the following?

(A) Gobo

(B) Barndoor

(C) Box

(D) Iris

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6 Power can be calculated by which of the following?

(A) Ohms times volts = watts

(B) Volts times amps = watts

(C) Amps times ohms = volts

(D) Volts times ohms = amps

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7 Which of the following is a method to reduce unwanted noise by using a sound wave of identical amplitude to that of the noise?

(A) Phase cancellation

(B) Amplitude cancellation

(C) Wavelength interference

(D) Phase addition