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Having good customer service is making sure the customer is well heard and understood about their issue.

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Being a good listener, hearing and understanding what the customer is saying. Respect one another

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YOu need to be happy very pleasant you need to know what type of customer service your are working with because need to know the knowledge of the senter you are in.

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Smile, listen, help solve problems and leave families feeling good about themselves!

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Always go the EXTRA MILE!

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Never use the phrase "I don't know." Instead try "Let me see what I can do."

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The power of "Can," is more powerful than the power of "Can't." Believe in yourself and others. Spread positivity, and go the extra mile to get it done.

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The power of ONE can change the world. Each one......reach one.

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The power of ONE can change the world. Each one......reach one.

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Smile, it doesn't cost you anything

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Providing a service with kindness and courtesy. Listening and going the extra mile to make a customer feel good about the experience.

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I learned that good customer service has almost everything to do with attitude and making sure you go the extra mile to make sure the customer is served right.

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Customer service includes treating others with respect, being friendly, good communication skills. 

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Customer service includes treating others with respect, being friendly, good communication skills. 

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To make yourself and your school (or work place) stand out, you must always give the best customer service. When you can't figure it out make the customer or client feel like you can do your best to get there.

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Going the extra mile to make sure all needs are being met.

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Going the extra mile to make sure the customer is happy and feels they are important.

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Seek first to understand. Be kind and helpful. Always keep in mind how your words make customers feel...that's what sticks.

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To provide great customer service, you must treat customers with respect, provide prompt assistance, find solutions that actually meet customer needs, communicate clearly and concisely, have a positive attitude, and focus on customer satisfaction and a sense of care.

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Going the extra mile can mean so many things in so many different situations, but one thing that is always true is that good customer service can make the difference between a one time customer and a life time customer. I believe that if you listen to each question or complaint with an open mind you can have a much easier time relating to the customer.

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Customer service is listening carefully and to have a positive attitude. 

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Customer service is listening carefully and to have a positive attitude. 

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Going the extra mile and listening carefully.

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Customer service is vital in all aspects, from answering the phone, the to the way you greet the customer. Always wear a smile and be readily available to help

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Always attempt to answer the phone, identify yourself, and ask how you can be of service.

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customer service is professionalism, having patient with the customer and become a people first attendant and having good attitude to resolve problems with the customer

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Excellent customer service comes from going the extra mile. Having a positive attitude and refraining from making things personal.

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Customer service is to go above & beyond even when you may not have the answer. Always being respectful is also key.

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Always accommodate and help those in need and reflect happiness and positivity.

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Always listen to costumers needs and take the extra step to make sure the customer is well served.

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Smile, listen, don't say I don't know. Find a solution.

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Smile, listen, don't say I don't know. Find a solution.

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Be a good example to others and it will spread. importance of tone

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Be a good example to others and it will spread. importance of tone

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Always reflect happiness with tone, face and body expressions. Be a good listener, avoid negativity, express empathy when needed and go the extra mile.

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I always listen and provide the best solution I can based on what is needed.

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I always listen and provide the best solution I can based on what is needed.

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Take nothing personal trying to be understanding!.

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Listening skills are key!

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When faced with angry customers, don't take it personally or get defensive.

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Always Offer Exceptional Customer Service. 

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Always Offer Exceptional Customer Service. 

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Always listen to the customer.  Answer with a smile.

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Always listen to the customer.  Answer with a smile.

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Treat people with respect!

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Always be kind and have good listening skills.

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Empathize, Acknowledge and help find a solution with a positive attitude

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Empathize, Acknowledge and help find a solution with a positive attitude

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Always be attentive and listen to what others are saying. Help when you can and always have a smile on your face. Use kind words to others and keep your composure no matter what situation arises. 

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Always be attentive and listen to what others are saying. Help when you can and always have a smile on your face. Use kind words to others and keep your composure no matter what situation arises. 

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Customer service begins with good listening skills.

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Customer service begins with good listening skills.

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The phrase the extra mile has no traffic was awesome. It really applies too. People forget how to do it bc i feel they lost the desire to. Customer Service is about constantly keeping yourself vigilant and aware of your tone.

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Always be available and willing to assist with a smile.

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Always be available and willing to assist with a smile.

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listening and how you present your words and actions. People read tones, body language and their emotions before they remember the actions of the worker. Go the extra mile for everyone.

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Always look the person you are talking to in the eyes. Listen first speak later.

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Go the extra mile and listen attentively

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Go the extra mile and listen attentively

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We need to be sure that we are not ignoring our students or brushing them off. We always want to welcome them with a smile, treat them with respect and help them have a positive school experience.

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The best customer service is listening because sometimes people just need someone to listen to.

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The best customer service is listening because sometimes people just need someone to listen to.

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Customer service begins with good listening skills.

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Customer service begins with good listening skills.

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The best customer service is listening because sometimes people just need someone to listen to them.

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We should ALWAYS greet customers with a smile and eye contact. We want our customers to leave with a positive attitude. If we can give great customer service, then we will see more customers happy and spreading the word about our business.

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Customer service begins with good listening skills.

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Customer service begins with good listening skills.

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Listening is not listening if you are  only doing so for the purpose of responding. Listening encompasses truly seeking to understand what the customer needs.

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Listening is not listening if you are  only doing so for the purpose of responding. Listening encompasses truly seeking to understand what the customer needs.

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Go the extra mile and try to solve the problem versus passing it on to someone else to solve.

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Go the extra mile and try to solve the problem versus passing it on to someone else to solve.

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Be part of the solution and do not be part of the problem, always give the extra mile, and give to the costumers what they do expect from you. 

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Be part of the solution and do not be part of the problem, always give the extra mile, and give to the costumers what they do expect from you. 

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A proportionately large amount of the calls I receive are from frustrated parents, and most often they have received my voicemail.  One thing I remind myself daily is to breathe before I return each call and to let go of any preconceived ideas of how the call is going to go based on the tone of voicemail that was left. My job is to listen and help, not judge in any way.  I have no idea what the parent has been through before they felt the need to call me.

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Good listening and communication is the key to understanding your customer and providing good customer service to students, parents, and co-workers.

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Customer's perception can be your greatest teacher.

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Customer's perception can be your greatest teacher.

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The interaction and the environment.

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Good customer service is when the "customer" feels heard and respected.

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What have you learned about what defines excellent customer service after completing Module 1?

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What have you learned about what defines excellent customer service after completing Module 1?

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Excellent customer service is being a good listener and going that extra mile.

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Determine the question behind the "crazy" questions.

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Determine the question behind the "crazy" questions.

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Always go the extra mile and be friendly and respectful to ll customers

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Listen to your customers needs and wants

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Be that person you would want to greet you. Smile, be polite and kind. Use respectful tone and manner. Tell them to have a nice day upon departing.

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Excellent customer service means having the customer leave us feeling like they can live with the situation even if it didn't turn out the way they were hoping. You want to try to have people leave you feeling better than the way they were feeling when they came to you.

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Always be available and willing to assist, with a smile.

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Establish eye contact

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Customer Service
Always be friendly and welcoming, listen to what people have to say

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First appearance could be the last. People may forget what you say, but they will always remember how you treated them and how you made them feel. Do unto others as you would want them to do to you, the Golden Rule.

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Sometimes the smallest things can show you care, like your body language, certain gestures they all can provide a part of customer service

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Always be willing to listen. Be willing to apologize, when applicable. 

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Always be willing to listen. Be willing to apologize, when applicable. 

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Go the extra mile to help people and show people that you care about providing them with excellent customer service.

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Giving the extra effort to meet customers' expectations and going beyond what they expect. It is important to listen, understand, and show empathy. To do so you must take the time needed to understand the needs of each customer.

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Always smile, be friendly, courteous and amicable. Exceed customer’s expectations.

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Be kind and respectful.

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Be kind and try to go the extra mile for the customer.

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I try to imagine being a parent or student who is entering the school campus that might not feel comfortable in that situation. I try to make them feel welcome by asking if there is something I can do for them. Often people feel intimidated by situations they are not familiar with, friendly greetings can mitigate that feeling. Anticipating that they have questions and making them feel comfortable asking them can reduce any anxiety they may have and when they walk away feel that their feelings and questions are important.

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Being honest, humble, and respectful to everyone

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Being honest, humble, and respectful to everyone

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Being respectful to all employees, families, and students. Helping when help is needed.

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Awesome customer service involves creating and maintaining a welcoming environment. Being attentive and acknowledging a person as soon as they walk in the door, even if your busy. Sm;)e..

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Always go that extra mile to help those who need your help. They depend on you to find a solution. Take the issue with a smile and deliver the solution with a smile.

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Excellent customer service is listening to a customer so you can try to understand what they need, smiling, eye contact, and going above and beyond expectations to meet their needs.

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I am taking away the reminder that EVERYONE should feel welcome & comfortable at SLPS!

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Go the extra mile to help everyone, whether it is the external or internal customers. Everyone needs help from time to time.

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smile, be polite, answer their questions or find someone who can, listen, be empathic

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Always be friendly, avoid conflict, smile when answering the phone, and stay away from getting angry and/or gossip.

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Always be friendly, avoid conflict, smile when answering the phone, and stay away from getting angry and/or gossip.

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The first few seconds of your interaction with someone can make all the difference.

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The Golden Rule! Treat others as you would want to be treated.

Non-verbal communication is very important in communication with others. Smile, show interest and be kind.