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Acknowledged and Summarized the issue. He also asked at the end if his summary was correct.

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(Jelmer) The listener in the video paraphrased and he asked questions to clarify his understanding.

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The listener used the BASA tool effectively.. body language (faced the speaker and looking at the yes), acknowledged all that the speaker said, summarized what the speaker said and even added some which were implied and asked if his summary was correct

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The listener used the BASA tool effectively.. body language (faced the speaker and looking at the yes), acknowledged all that the speaker said, summarized what the speaker said and even added some which were implied and asked if his summary was correct

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The listener was able to apply the ASA (acknowledge, summarized & ask and clarify) in order for them to resolve the problem.

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Listener: active listening helps the listener to clearly understand what the speaker wants to communicate

Speaker: the speaker receives assurance that the listener is really listening and understands what the speaker wants to convey

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All these mentioned in the slide will require me to practice deep listening. Active listening should always be used in conversations with the customers, management, and the team.

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(Jelmer) The listener was able to sense non-verbal cues, he was also able to paraphrase and ask questions to clarify if he understood the issue/problem correctly. From the speaker, she used body language and tone to convey her frustrations; she was also able to acknowledge the listener when she was asked questions.

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For the listener, active listening allows you to gather more facts and helps you understand the situation better. For the speaker, it makes you feel the sincerity of the listener to help.

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Jelmer: It's pretty helpful esp. in difficult conversations.

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Better understanding of the team, stakeholders, and customers.
Avoid ambiguity so that a common goal is achieved.
Empathy with what they are saying and feeling.

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(Jelmer) Active/Deep Listening will help you become a more approachable and empathic leader. It will also help you become more decisive and a better "influencer".

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Being an active listener understood deeply where the speaker is coming from and her issues. The speaker will get the help what she needed from her boss

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To understand and help the team's improvement - remove blocker or for process improvement

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Active listening will help me to understand what is actually happening on the ground; this knowledge will help me identify what can be changed/retained to help the team.