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1.Increase the quality and service mind of bank employees 2.Add some facilities depend on the size of the bank ( the less is free-WiFi ) 3.Having the toilet for customer.

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1.Increase the quality and service mind of bank employees 2.Add some facilities depend on the size of the bank ( the less is free-WiFi ) 3.Having the toilet for customer.

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Recommend delicious restaurants Let customers eat while waiting in line and write a comment for the bank to work faster.

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If I go to use the service of the bank The first thing I want is that the staff must provide good service and that there must be enough seats.

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If I go to use the service of the bank The first thing I want is that the staff must provide good service and that there must be enough seats.

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Prim

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Banks should clearly separate transactions. clearly divide the department

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Build value while entertaining - Oudom Thach

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Build value while entertaining - Oudom Thach

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Offer them other services. Give them free samples, a discount to get a drink or a product at a nearby retailer, sponsors, and stores you're partnering with. Thus, boosting both the bank and our partners' reputation.

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There are other services besides financial transactions.

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There are other services besides financial transactions.

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The fact that we have other services such as food, beverages, massage machines or various facilities. It will benefit the customers. In order to be a distraction It can also add value or increase revenue for the bank.
Folk

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Arnan

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To separate the area between deposit-withdarw money and financial  transaction

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To separate the area between deposit-withdarw money and financial  transaction

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For convenient and speed when go to the bank
and it make the time for waiting decrease
Benz

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It is recommended that customers reserve the queue in advance. via application

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Create booking queue for customers on mobile banking in real time so they can spend their time on other thing while waiting without sitting at the bank.
Arnan

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Implement "In Process" staging in the queue - Oudom Thach

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Implement "In Process" staging in the queue - Oudom Thach

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Customers to feel assured that their service "in process," the remainder of their wait time. If they feel like the bank will provide the service for them shortly or is currently in completion. Both customers and bank employees will save much time. Send them a notification by text messages or show their queue number on the bank TV.

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I think just having wifi is ok. Because everyone who goes to the bank has the purpose of doing financial transactions they probably didn't want to do much. Just helping to facilitate is enough.

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I think just having wifi is ok. Because everyone who goes to the bank has the purpose of doing financial transactions they probably didn't want to do much. Just helping to facilitate is enough.

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prim

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There is music to listen to while waiting in line.

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There is music to listen to while waiting in line.

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Because I've seen the service in Apple's call center or a network of camps when carrying various He will have music playing while waiting for service. so that customers are not bored.
Folk

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Divide the employees to serve the customer depend on age , their knowledge about banking or how often their come to the bank.
Arnan

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add more people or transaction channels that require a lot of banking.

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add more people or transaction channels that require a lot of banking.

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In order to have a fast and thorough service may use more human resources But it will have an effect instead of returning much more than before. because it will provide our services faster than other banks and have more customers to use the service.
Folk

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Friendly to customers
Accurate during transactions
Sympathetic to customers' emotions
Thankful for customers' time and trust

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I think that bank should educate users who want to invest in finance to provide users with more knowledge.

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I think that bank should educate users who want to invest in finance to provide users with more knowledge.

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Arissara

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Show customers that the employees are actively working while they're waiting for your services. Bank employees should assist and give them other services, customers do not want to feel like bank employees are idle and lazy. Check whether the customers have the right queue number.

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To have the clearly sign and information for someone who don't know the process, because many people usually make a mistake when their queue arrive that makes them unhappy

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To have the clearly sign and information for someone who don't know the process, because many people usually make a mistake when their queue arrive that makes them unhappy

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Benz

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Prim

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To use the television in the bank for entertainment media instead of advertising.
Benz.

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I think now we can eliminate the problem of money transfers or doing financial errands partly because we already have a mobile bank.

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I think now we can eliminate the problem of money transfers or doing financial errands partly because we already have a mobile bank.

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Folk

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Making the beneficial area for attract and help the customers have their good time while waiting

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Making the beneficial area for attract and help the customers have their good time while waiting

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For example, massage area, and snack area.
Benz

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I think in COVID-19 we can help the costumers such as recommend client to use application online.

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Offer accessible Wi-Fi from the line - Oudom Thach

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Offer accessible Wi-Fi from the line - Oudom Thach

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People will be on their phones while they're waiting in line. Provide them with accessible Wi-Fi hotspots. Set up a router for guest, make it easy for them to connect without any password or put the password down near the entrance. By allowing guests to access the hotspots, people could access your website and other online services.

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Waiting table or chair that have mobile charger.
Arnan

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How can we make our customers feel happy while waiting for a long queue?

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How can we make our customers feel happy while waiting for a long queue?